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Andriy Cherniyenko

Team
Commented on can't continue to load into forextesterHello @Tae Seung Kim. Sorry, what exactly can’t you load into the Forex Tester app? Please send a screenshot of the issue, if possible, so we can try to help.Commented on Renko chartsHello @Shingai Nhutsve. Sorry, but there are no Renko charts in a current version of the Forex Tester Online app. I will ask our developers to consider adding this functionality in the next versions of the app. At the moment, Renko charts are present in the desktop vesion of the…Commented on Day Separator FeatureTo do that, click “Open Settings“ at the right → click “General Settings“. Then select the necessary option in the “Date Format“ drop-down menu (select the option which includes day of the week). This will help.Commented on Day Separator FeatureHello. Daily Separator is always shown at 00:00 current time zone. Therefore, if you select NY time zone then daily separator will appear at 00:00 NY time zone. But if you change the time zone from UTC-5 to UTC+2, for example, then the daily separator will appear at 00:00 UTC+2.Commented on Fibonacci Retracement ReverseDear Client. Our developers have added this functionality into the FTO Beta environment. As for the official FTO app, this feature will be added in the next release which should be ready approximately in two weeks.Commented on Improve Price Scale Tick ReadabilityHello @Đức. As far as I know, FTO app should prioritize showing round numbers at the right part of the chart, that’s how it should work. In addition, please note that there is a built-in “Round numbers“ indicator which you can add on a chart to show round numbers. Can you please…Commented on 关于增加检查清单分组的建议您好，感谢您的建议。我们会将此请求转达给开发团队，请他们考虑在 FTO 应用程序的后续版本中加入该功能。Commented on 7h TimeframeHello @Bu Yashaka. Thanks for the feedback. If possible, please send a screenshot from FTO and TradingView so we can can see what’s the difference and adjust the charts accordingly in FTO. Thank you.Commented on The display of the trend lineHello @Mohammad Ansari. Please right-click on this line or rectangle → click “Settings“. After that, switch to “Timeframes“ tab and set a checkbox next to this custom timeframe. This will help.Commented on Opacity Issue (BETA)Our developers will look at this issue tomorrow morning, I hope they will be able to implement the fix much faster for the FTO Beta environment.Commented on Reload issuesHello @Emmanuel Omali. Thank you for the bug report. Can you please send a screenshot of the chart with a current date at the bottom so we can investigate this issue and try to reproduce it? Thank you.Commented on Opacity Issue (BETA)Hello @tatsutrading. Thanks for the bug report, we will notify our developers about this issue and ask them to fix it in the next versions of the FTO app.Commented on Text box - number shows as bullet pointHello @Andrew. Thanks for the screenshot. Yes, this happens when entering a number and then a dot next to it. I will ask our developers if this behaviour was intended and they will fix this problem in the next FTO versions if not.Commented on why are both charts zooming togetherHello @Shaun Lim. Please click the “Layouts“ button at the top, then scroll the window to the button and disable the “Zoom“ option. In this case only your current chart will be zoomed in an out.Commented on 3M Time FrameHello @Amaan Shaikh. Do you have any problems with backtesting on M3 timeframe? What symbol are you backtesting? Please send a screenshot of an error, if possible.Commented on can you give data backtest like 1:1 1:2 1:3 in one?Hello @ZAQIY FREELANCER. No, sorry, there is no such option in a current version of the FTO application. I will ask our developers to consider adding this functionality in the next versions of the app.Commented on plz add this feature like i shown in the imageHello @ahmad saipullah. Thanks for the suggestion. Our developers will take it into consideration and I hope this functionality will be implemented in one of the future FTO updates.Commented on lagging so badlyHello. How much RAM do you have on your computer? And how much RAM your Internet browser (Chrome) uses? "Out of memory" error message means that there is not enough free RAM on your computer, that's why the Chrome crashes. If possible, please try closing other applications and br…Commented on Once Automation is enabled and deleted. the chart will want to restart ever so oftenDear @Kevin Lai. Can you please send a screenshot or short video of the issue so we can reproduce it in our side and then quickly fix it? Thank you.Commented on Hi,I'm japanese.Dear @あきとん. Thanks for the bug report, I’ve notified our developers about it, it should be fixed in one of the future software updates. Please let us know if you need any further assistance.Commented on request to add the time zone in chartDear @Pradeep Murjwani. Time zone is always seen at the bottom right corner of the active chart. You can also click on it and change it when necessary.Commented on 图表无法移动问题尊敬的客户，感谢您提交错误报告。请问您是否仍然遇到此问题？ 我们已尝试在本地重现此问题，但图表可以通过鼠标右键正常移动。 您是否在图表中使用了任何自定义指标？ 如果是，请尝试移除自定义指标，然后检查图表是否可以正常移动。 Dear Client. Thank you for the bug report. Do you still have this issue? We've tried to reproduce this issue on our side but the chart is moved by the right mouse button…Commented on Tools (Line & All Tools not sync on certain timeframe)Dear Customer. To fix this issue, please right-click on a line/rectangle/etc. and open its settings. Then switch to “Timeframes“ tab and activate 3 minute timeframe there and click OK. After that, the graphic tool will be shown on the chart immediately. Please let us know if you…Commented on Screen Freezes for 1 Second After Saving or Opening an OrderDeear @pichit.Thank you for the bug report. If possible, please send us a short video of this freeze with Console tab open (press F12 on your keyboard when backtesting and then open the Console tab at the right), this will help us to reproduce this issue on our side. Thank you.Commented on 1 week gap in the USDJPY data (did it on new project too)Hello @Andrew. Thanks for the bug report. I’ve notified our developers about these gaps, they will take a look at the issue and try to to fix it as soon as possible. Please let us know if you need any further assistance.Commented on i cant able to see my drawings in 2 hours . kindlyHello @Ravichandiran S. Please right-click on this drawing and open its settings. Then swith to Timeframes tab and activate “2 hours“ timeframe there. This should help.Commented on Three Layout ChartsHello @Ebrahim Abdulla. Thank you for the bug report. Do you always have this problem when opening a 3 chart layout or only when using a custom timeframe as a third chart? Please try adding the Ichimoku indicator to the third chart again, this should help to fix the issue.Commented on ・TEXTやインジケーターで作成したテンプレートが消える。お客様各位 バグ報告ありがとうございます。 この問題は開発チームに報告済みで、近日中にリリース予定の次期FTOバージョンで修正されます。 ご不明な点がございましたら、お気軽にお問い合わせください。Commented on 初心者でも分かりやすい機能追加お客様へ 温かいお言葉をありがとうございます！ この情報は必ずウェブサイトに掲載いたします。弊社ではそのような計画を既に進めております。 その他ご不明な点がございましたら、お気軽にお問い合わせください。Commented on Apply button not visible on tool settingsHello @Saneeth Arunan. Thank you for the bug report. We will notify our developers about this issue and ask them to add a correct vertical scroll for this kind of situation.