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Continuous crashes

I’ve been getting a lot of crashes during back testing, moving lines or performing trades. Windows/app/webpage crashes, with a lot of frequency

How does this impact your experience?
3 comments

Comments3

  • Stanislav Voitsekhovskyi

    Team•

    Sep 27

    Dear @MD CIRUGIA PTY,

    Sorry to hear you’re experiencing frequent crashes while backtesting and working with the chart. We’d definitely like to investigate this further.

    Could you please share some details about your setup?

    • Operating system

    • Browser

    • How much RAM your computer has

    • Whether you’re using multiple monitors

    • Approximately how large/complex the project is (number of charts, indicators, etc.)

    This information will help us understand what might be causing the crashes and pass the details to our developers for investigation.

    Thank you for your patience and for reporting this!

    • An Anonymous User

      •

      Sep 27

      Laptop ASUS ROG STRIX G

      Browser…. BRAVE (chrome based i think)

      Windows 11

      32GB, NVIDIA RTX 5070Ti (12Gb GPU)

      1 little 12” monitor and another (TV) 40” connected.

      But using charts in laptop monitor only.

      Only chart is NQ (USTECH100 ticker): 2 time frames in display (fixed 5M for entries/ the other one switches between 1D/4H/1H for moving the EMAs lines i draw -4 of them- because platform does not have multiple time frame EMAs to be visible in other timeframes).

      — 5M has one EMA + VWAV

      — The other displays 4 different EMAs (1H 50 and 21, 4H 50, 1D 50)…which are the lines that i have to be switching positions while playing the bars because no multi time frame EMAs visible through them.

      • Stanislav Voitsekhovskyi

        Team•

        Sep 28

        Hi @MD CIRUGIA PTY,

        Thank you for your response.

        Your system is more than sufficient to run Forex Tester Online.

        Since you’re using Brave, there could potentially be some browser-related restrictions. Brave has additional privacy and security features, and sometimes they can affect how certain websites or functions work. I use Brave myself, and I’ve occasionally encountered similar compatibility issues on some websites.

        As a first test, you could try temporarily setting Shields to Down for Forex Tester Online and see whether the crashes continue.

        Even better, as a quick comparison, please try using another browser such as Google Chrome or Mozilla Firefox and run the same backtesting actions there.

        If the crashes stop in another browser, this would help us narrow down the cause.

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