Always crash
I am writing to report that Forex Tester Online is crashing constantly. It crashes so often that it has become completely unusable for my backtesting.
As it stands, the tool is a waste of time because I cannot complete a single session without an error.
- How does this impact your experience?
Comments5
AxeP
Apr 1
I’ve been telling them that for a year, and they keep asking about “what browser you have” to make it sound like its a problem on my part like i don’t have other trading software that run perfectly fine, there’s been 6 posts this week alone about how the app is slow and laggy and freezes a lot.
I’ve told them a year ago to incorporate Tradingview charts instead of building from scratch because they have the best user experience Like all the other market replay software out there, but they insist on making the software unusable and making us suffer, its been 16 months still the same problems.
Tradermoe
Apr 2
I agree about the crashing and it is annoying, but if they use Tradingview, then they will become limited unless they probably pay more money. I have been with them since day 1 and have sent many videos, pictures, and detailed information. I have the second most responses/posts, so I understand and I am annoyed. I don’t help them as much because they seem to be ignoring us. With that being said, they are trying to be their own program, which in the end will be better. If they don’t fix the bugs soon instead of focusing on things like notes, then they will lose business. If there were a lot of people asking for notes, then ok…Most are asking for more important things, but then they want to focus on journals…. FTO please focus on the bugs and stop focusing on the little things like notes, journals, etc.. That should come after the software is working a lot better…. Another thing is Tradingview has been having problems and ignoring people that complain. Look it up on Trustpilot and you will see a lot of complaints. Customer service there sucks. If all these companies that use Tradingview start to have problems, then that will be a big problem for them. Maybe that is where Tradingview’s focus is right now, but I may start trying to use Metatrader instead because they ignored my complaints too.
Serhii S.
Apr 2
Hi @AxeP and @Tradermoe ,
Thank you both for taking the time to share such detailed and honest feedback — we truly appreciate it.
First of all, we want to assure you that you are not being ignored.
We carefully review all reports, including your messages, videos, and detailed explanations.
We completely understand how frustrating the current performance issues, lag, and crashes can be, and your concerns are absolutely valid.
At the moment, our team is fully focused on improving performance and fixing bugs, and this is our top priority.
We’ve intentionally shifted our efforts away from secondary features to make sure the core platform becomes stable and reliable.
We are currently finalizing testing for a significant batch of fixes.
If everything passes successfully, the upcoming release will include:
Fixes for VWAP and Rolling VWAP on Heikin Ashi
Resolution of Heikin Ashi desynchronization issues
Fixes for Trading Sessions indicator and Jump To session functionality
Fixes for "jumping" of the last bar caused by right offset when switching timeframes
Fixes for price discrepancies across different timeframes
Improved stability of Magnet mode
And several other important improvements
Regarding your comments about direction (including TradingView vs. building our own solution): we are indeed committed to building our own robust and flexible platform.
That said, we completely agree with you — without a stable foundation, nothing else matters.
That’s exactly why our current focus is on fixing core issues first.
We truly appreciate your patience and the fact that you continue to share your experience with us.
Your feedback plays a big role in helping us move in the right direction.
Thank you for sticking with us — we are committed to making this better.
Serhii S.
Apr 2
Just a quick follow-up to my previous message.
I’d also like to remind you that we have a beta version of FTO available here:
https://beta.forextester.com/
In the beta environment, fixes and improvements are usually released faster than in the main version, so it can be a good way to get access to updates earlier and see progress in real time.
If you don’t have access yet, feel free to share your email addresses with us, and we’ll be happy to add you to the whitelist.
Once added, you’ll just need to create an account in the beta version to start using it.
Thank you.
Andriy Cherniyenko
Apr 1
Hello @山田将之 . Thank you for the bug report. What operating system do you have an what Internet browser do you use? If possible, please try switching the browser (to Google Chrome or MS Edge, for example), this can help to fix the issue.
And can you please send a link to your project so we can investigate this issue on our side?
Thank you.