Diana Zhoshko
TeamSupport
Commented on 7h TimeframeSure,here they are: -Go to: https://beta.forextester.com/ -Sign up using this email (the one you used in the application) You’ll get access automatically (your email is already whitelisted) If you want to continue backtesting some of your old projects, please send us a link to th…Commented on 7h Timeframe@Bu Yashaka The issue has already been fixed, but it is currently in the testing stage. It should be included in the beta environment next week and then in a future release. If you want to join the Beta, let us know, and we will send you the instructions As for a separate setting…Commented on 7h TimeframeHi Bu, Our developers are still reviewing your case, and I’m sorry for the delay. As soon as we receive any update from them, I’ll share it with you right away.Commented on How can I download trading history data from cTrader and import it into Forex Tester Online? Could you make a tutorial video on this?Hi @Hưng Đặng Hoàng Trung, To export your trades from cTrader in CSV format for import into Forex Tester Online, please follow these steps: -Open cTrader Web → History. -Right-click the column headers and select all available options. -Click Statement → View. -A new Statement tab…Commented on New order anomolyHi @Pieter Rossouw, Thank you for reporting this behavior. Could you please record a video when you notice the issue with the new order window opening unexpectedly? This will help us share the details directly with the developers so they can investigate further.Commented on why are both charts zooming togetherHi @Shaun Lim, We're glad we could assist!Commented on 7h TimeframeHi @Bu Yashaka, Thank you for sharing the videos. I’ve already passed your issue along to our development team for further investigation. As soon as I receive any updates or a proposed solution, I’ll follow up with you right away.Commented on Fibonacci Retracement ReverseHi Pawel, I completely understand your concern. Over the past months our development team has been handling a large number of feature requests, which unfortunately delayed progress on yours. I’ve now reminded the developers about your request specifically, and I’ll share an updat…Commented on zoom in/out separation in 2 panel viewMy pleasureCommented on Fixed Range Volume ProfileHi @Muantea Mt, Thank you for your suggestion. We’ve passed it along to our development team, and they’ll review it for potential inclusion in future updates.Commented on ability to add field types in our data, like checklist but custom formsHi @Mahmoud Mahmoud, Your request is important to us, and we've sent it to our dev team. While we can’t promise immediate implementation, they will thoughtfully evaluate it for future improvements.Commented on vert low confidence on trade journal doesnt set and defaults to not set in data.Hi @Mahmoud Mahmoud, Could you please send us a short video or screenshot showing how the issue appears on your side? This will help us reproduce the problem and pass it to the developers.Commented on Day is missingIn the General Settings menu, you can choose the preferred Date Format from the dropdown list. The options include numeric styles (e.g., 2026/09/10, 10-09-2026, 09/10/2026), short forms with month names (Sep 10, 2026, 10 Sep, 2026), and extended formats with weekday labels (Thu,…Commented on Day is missingHello, Thank you for pointing this out. We’ve already asked our developers about the missing day labels on the chart and are currently waiting for their reply. As soon as we receive an update, we’ll let you know. PleaseCommented on Feedback after returning to FTO one year laterHi, Sure, could you please specify the issue in more detail so we can assist you properly?Commented on Drawing not visible when changing timeframeHi @Siddhant!, Thanks for the screenshot. I've forwarded your issue to our development team for review. Once I receive an update or solution, I'll be sure to follow up with you promptly.Commented on Missing GBP/JPY historical data in August 2026The data have been fixed Before checking it, we recommend clearing the browsing dataCommented on Indicators and Drawings Disappear When Resuming BacktestingHi @Pranesh Selvaraj, Thank you for reporting the issue where indicators and drawings disappear after resuming a backtest. To help us reproduce and investigate this behavior, could you please send us: -A short video showing the problem, and -The Console tab visible during the rec…Commented on Strategy Management and Project DescriptionsHi @Pranesh Selvaraj , Thank you for the detailed request! It has been forwarded to our developers for consideration as we explore new features.Commented on Download Complete Analytics ReportHi @Pranesh Selvaraj, Your request is important to us, and we've sent it to our dev team. While we can’t promise immediate implementation, they will thoughtfully evaluate it for future improvements.Commented on Missing GBP/JPY historical data in August 2026Hi, I’ve already passed your issue along to our development team. As soon as I receive any updates , I’ll follow up with you right away.Commented on micro nasHi @Kamil G, I've forwarded your issue to our development team for review. Once I receive an update or solution, I'll be sure to follow up with you promptly.Commented on Add “Maximum Allowed Risk on Open Trades” to Prop Firm Simulation ModeHi @suwa gori, We really appreciate your feedback! It has been forwarded to our developers for consideration as we explore new features.Commented on Missing real tick data for XAUUSD (March 2026)We’ve checked and confirmed that this data quality comes directly from the provider. At the moment, there’s nothing we can change on our side, sorry. Please skip that specific time period, the data should be correct afterwards.Commented on Missing real tick data for XAUUSD (March 2026)Hi @スイ(Sui), I've forwarded your issue to our development team. Once I receive an update, I'll be sure to follow up with you promptly.Commented on Size not resetHi @MONI DAS, Just to let you know: we’ve added a Reset option to the RR tool (currently available in beta). When used, the tool size on the chart resets to a 2:1 ratio (Reward twice the Risk). The menu item appears when you right‑click directly on the tool in the chart. How to g…Commented on Detachable chart / analytics windowsHi @Pranesh Selvaraj , Thank you for your suggestion. We’ve passed it along to our development team, and they’ll review it for potential inclusion in future updates. Meanwhile,if you want to view different projects at the same time (for example, one project on one monitor and ano…Commented on LOWER TIME FRAMEHi @Abram Potts, We noticed you are testing XAUUSD data from 2003. Please note that the data quality for that year is poor. I recommend switching to the 2005–2007 period instead, where the candles are much more accurate and reliable.Commented on So much laggingHi Pichit, Thank you for sharing the video. I’ve already passed your issue along to our development team for further investigation. As soon as I receive any updates or a proposed solution, I’ll follow up with you right away.Commented on delay while backtestingHi Deon, I’ve already replied to your email, so please check your inbox for my response.