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Without selecting a favorite tool, we cannot use the tool. Also, the tool’s own editing bar is no longer showing

How does this impact your experience?
2 comments

Comments2

  • Diana Zhoshko

    Team•

    Oct 23

    Could you please clarify a few things so we can investigate the issue further?

    1)What device and operating system are you using? Does your device have a touchscreen? Do you interact with FTO using a mouse, trackpad, touch gestures, or a stylus?

    2)Which browser are you using, and what is its version? What is your current page zoom level (in %)?

    3)Is your browser or FTO running in fullscreen mode? If so, does the panel appear after you exit fullscreen mode?

    4)Could you please send us a full, uncropped screenshot of the FTO window with the shape selected? Please make sure the right edge and bottom part of the interface are visible.

  • Diana Zhoshko

    Team•

    Oct 23

    Hi @Gurjivan Singh Randhawa,

    Thank you for sharing the video.

    I’ve already passed your issue along to our development team for further investigation.

    As soon as I receive any updates or a proposed solution, I’ll follow up with you right away.