Hi @Hendry ! Thanks for waiting. I'm happy to let you know that we've already fixed this data issue. Could you please refresh the page and check if everything is working correctly on your end now?
Serhii S.
Team•
Sep 22, 2025
Hi @Hendry! Thank you for the videos and project URL. I’ve just forwarded them to our developers to fix the data issues as soon as possible. We appreciate your patience.
Hendry5479
•
Sep 26, 2025
The issue still exists: when the candlestick chart enters a new month (for example, on the 5-minute chart moving from April into May @Serhii S.
Hendry5479
•
Sep 26, 2025
On the 5-minute chart, when replaying from April 30 to May 1, this issue occurs. The problem continues from May 1 to May 2, but when replaying from May 3 onward, it returns to normal.
Serhii S.
Team•
Sep 26, 2025
Hi @Hendry , thanks for reporting this and providing the details.
Could you please try re-uploading the video showing the issue? It seems I can't open the one you sent.
I've passed the information on to our developers to investigate. Your video would be a great help for them to see exactly what's happening. Thanks.
Hendry5479
•
Sep 26, 2025
I tried several times, but the video upload failed. The situation is still the same as the previously uploaded video. You can reproduce this issue by following my description.
Serhii S.
Team•
Sep 26, 2025
Thanks for letting me know. Sorry for the trouble with the video upload. We'll try to reproduce the issue based on your description and the original video. I'll get back to you if we need any more details from you. We appreciate your patience.
Comments11
Hendry5479
Sep 22, 2025
console did not output anything during bar updating
Hendry5479
Sep 22, 2025
another bugs：press bar back， it will undo many bars
Hendry5479
Sep 22, 2025
another bug: the state of reset chart scale will change
Hendry5479
Sep 22, 2025
https://app.forextester.com/chart?projectId=68c8f5c1927668db539636ba
Serhii S.
Sep 22, 2025
Hi @Hendry ! Thanks for waiting. I'm happy to let you know that we've already fixed this data issue.
Could you please refresh the page and check if everything is working correctly on your end now?
Serhii S.
Sep 22, 2025
Hi @Hendry! Thank you for the videos and project URL. I’ve just forwarded them to our developers to fix the data issues as soon as possible. We appreciate your patience.
Hendry5479
Sep 26, 2025
The issue still exists: when the candlestick chart enters a new month (for example, on the 5-minute chart moving from April into May @Serhii S.
Hendry5479
Sep 26, 2025
On the 5-minute chart, when replaying from April 30 to May 1, this issue occurs. The problem continues from May 1 to May 2, but when replaying from May 3 onward, it returns to normal.
Serhii S.
Sep 26, 2025
Hi @Hendry , thanks for reporting this and providing the details.
Could you please try re-uploading the video showing the issue? It seems I can't open the one you sent.
I've passed the information on to our developers to investigate. Your video would be a great help for them to see exactly what's happening. Thanks.
Hendry5479
Sep 26, 2025
I tried several times, but the video upload failed. The situation is still the same as the previously uploaded video. You can reproduce this issue by following my description.
Serhii S.
Sep 26, 2025
Thanks for letting me know. Sorry for the trouble with the video upload. We'll try to reproduce the issue based on your description and the original video. I'll get back to you if we need any more details from you.
We appreciate your patience.