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very slow app

Bug Reports

I'm experiencing an issue where the app is running incredibly slowly, making it very difficult to work. It's as if everything is in slow motion; whenever I try to navigate the chart, add a drawing, or do anything at all, the app is incredibly slow. It's even worse at lower timeframes. It's truly frustrating to have to work like this; I've noticed it's been this slow for about five days now. I need a solution to this; I paid for my annual subscription less than a month ago.

How does this impact your experience?
Posted by Emanuel Gaia ·
5 comments

This request was merged into another request

Comments5

  • Serhii S.

    Team•

    Oct 30, 2025

    Hi @User Thank you for contacting us. Could you please provide a project link?

    Please also press the F12 (or Ctrl+Shift+I) to open the DevTools window, click the Console tab and then record a short video. We will be grateful for it, and it will help us understand the cause of the issue. Thank you for your patience.

    • Emanuel Gaia

      •

      Oct 31, 2025

      Hi, how are you?

      I'm sending you the link to my project:

      https://app.forextester.com/chart?projectId=68dee569b01b4b8dfecc6bab&homework=true

      I'm working on a MacBook, and I don't know how to open the Developer Tools window and record a video. I've recorded a video of my screen; I'll try to attach it in a comment.

      • Emanuel Gaia

        •

        Oct 31, 2025

        • Serhii S.

          Team•

          Nov 4, 2025

          Hi @User ,

          I hope you're doing well.

          We looked into the performance slowdown you reported in your FTO project, and the issue appears to be related to the large number of graphical tools/objects currently present on your chart. When there are many drawings, indicators, or graphical elements, the platform may begin to lag during interaction.

          To improve performance, we recommend removing any graphical tools that you no longer need. Once unnecessary elements are cleared, the platform should run smoothly again.

          Additionally, our developers are already working on optimizations to improve performance for projects that contain a large number of graphical elements. These improvements will help ensure smoother operation in similar cases in the future.

          Thanks for your understanding, and feel free to reach out if you have any other questions!

      • Serhii S.

        Team•

        Nov 1, 2025

        Hi @User ! Thanks for sending over the project link and the screen recording! I've forwarded them to our developers, and they will look into it. We'll get back to you as soon as we have an update.