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SPARK PLUGS WITH POOR SPARK

I have my charts set to New York time, and I notice that starting with the 4-hour timeframe, the candles aren't opening at the correct times, and I see that the same thing happens with other timeframes besides 4H, 6H, 8H, 12H, etc. For example, the 4-hour candle on the New York time zone should open at 1 a.m., 5 a.m., 9 a.m., 1 p.m., 5 p.m., and 9 p.m., but it isn’t doing so, and the same issue occurs with the opening times for the other timeframes. I consider this a very serious problem since we trade based on the candlestick openings, and I’m referring to CFD pairs. I would appreciate it if you could look into this.

How does this impact your experience?
2 comments

Comments2

  • Diana Zhoshko

    Team•

    Jul 20

    Hola Kelvin,

    Gracias por señalar esto. Para comprender mejor el problema, ¿podrías aclarar a qué pares de CFD te refieres y con qué bróker estás comparando los horarios de apertura de las velas?

    También sería muy útil que nos enviaras capturas de pantalla de Forex Tester Online y de la plataforma de tu bróker, comparándolas una al lado de la otra, para que podamos ver la diferencia con claridad.

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    Hi Kelvin,

    Thank you for pointing this out. To better understand the issue, could you please clarify which CFD pairs you are referring to and with which broker you are comparing the candle opening times?

    It would also be very helpful if you could send us screenshots from Forex Tester Online and from your broker’s platform side by side, so we can see the difference clearly.

    • Diana Zhoshko

      Team•

      Jul 21

      Hola Kelvin,

      Hemos notado que en tu proyecto, el tipo de barra está configurado en UTC.

      Suponemos que, en tu caso, es necesario recrear el proyecto y, durante la configuración, seleccionar Formato de hora de las barras = "Automático".

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      Hi Kelvin,

      We have noticed that in your project, the bar type is currently set to UTC.

      We assume that in your case, the project needs to be recreated, and during setup you should select Bars Time Format = "Auto".