Happy to announce that the spaces above and below the chart will be added soon - our team is already testing it out and we hope to release it next week.
Thank you for your patience!
Tradermoe
•
Feb 26
Thank you!!
Serhii S.
Team•
Feb 25
こんにちは、@三村孔英さん
ご提案ありがとうございます！
グラフのスペースを増やすというご意見は、開発チームに伝えさせていただきます。
その間、グラフ設定で重複している情報を非表示にするには、該当のオプションを無効にしてください。
— Hello @三村孔英 ,
Thanks for the recommendation!
I'll pass your feedback about adding more space to the chart on to our developers.
In the meantime, you can hide the information that's overlapping by deactivating those options in the chart settings.
Tradermoe
•
Feb 25
I have asked for this multiple times. There needs to be an offset for the top and the bottom. We should not have to stop using things because we are not able to see the chart. Please make an offset for the top and bottom. It gets very hard to want to help you guys when you ignore us. It is extremely frustrating. I understand some of these things are hard to fix, but you guys seem like you are going to do what you want and don’t care what we are asking you to fix.
Serhii S.
Team•
Feb 25
Hi @Tradermoe ,
First of all, I sincerely apologize for the frustration this has caused you. We truly understand how important this offset feature is, especially when it directly affects chart visibility and usability.
Please know that we are not ignoring your request. Your feedback has been noted and shared internally. The reality is that our development team has been heavily focused on fixing critical bugs and stability issues, which has delayed some feature improvements — including this one.
It’s definitely not a matter of us not caring. We genuinely value your input, even if we’re not always able to implement everything as quickly as we would like.
Thank you for continuing to share your feedback — it really does help us improve the platform.
Tradermoe
•
Feb 25
I appreciate your response, but at the same time I have asked for this multiple times over a year or so. I understand finding and fixing bugs are not easy, but at the same time you guys keep coming out with new features. I just posted a new post showing the 1 hour time frame is different than the 4 hour and 5 minute time frames. How am I supposed to rely on that? I don’t know what to believe, but then next month we will probably hear about new features. I have asked for many things to be fixed and have spent many hours sending videos and detailed messages only to hear we will fix it, but they don’t get fixed.
Serhii S.
Team•
Feb 25
Thank you for your honest feedback — I truly understand your frustration.
Regarding the timeframe issue (1H vs 4H / 5M), I’ve replied in the other ticket. At the moment, it’s not fully clear what exactly is causing the discrepancy, so I’ve asked a few clarifying questions there to better understand the situation.
Also, just to let you know — the entire month of March is dedicated to bug fixing and stability improvements. Our focus right now is on resolving existing issues rather than releasing new features.
We really appreciate the time and effort you’ve put into reporting these problems.
Oleksandr Tsedryk
•
Mar 14
It seems that we have fixed this problem, and we have added more logs to understand such things better if such candles inconsistency happens again
Comments8
Daryna Vasylieva
Feb 26
こんにちは、
チャート上部と下部のスペースがまもなく追加されます。チームではすでにテストを行っており、来週にはリリースできる予定です。 お待ちいただきありがとうございます！
HI @三村孔英 @Tradermoe !
Happy to announce that the spaces above and below the chart will be added soon - our team is already testing it out and we hope to release it next week.
Thank you for your patience!
Tradermoe
Feb 26
Thank you!!
Serhii S.
Feb 25
こんにちは、@三村孔英さん
ご提案ありがとうございます！
グラフのスペースを増やすというご意見は、開発チームに伝えさせていただきます。
その間、グラフ設定で重複している情報を非表示にするには、該当のオプションを無効にしてください。
—
Hello @三村孔英 ,
Thanks for the recommendation!
I'll pass your feedback about adding more space to the chart on to our developers.
In the meantime, you can hide the information that's overlapping by deactivating those options in the chart settings.
Tradermoe
Feb 25
I have asked for this multiple times. There needs to be an offset for the top and the bottom. We should not have to stop using things because we are not able to see the chart. Please make an offset for the top and bottom. It gets very hard to want to help you guys when you ignore us. It is extremely frustrating. I understand some of these things are hard to fix, but you guys seem like you are going to do what you want and don’t care what we are asking you to fix.
Serhii S.
Feb 25
Hi @Tradermoe ,
First of all, I sincerely apologize for the frustration this has caused you.
We truly understand how important this offset feature is, especially when it directly affects chart visibility and usability.
Please know that we are not ignoring your request. Your feedback has been noted and shared internally. The reality is that our development team has been heavily focused on fixing critical bugs and stability issues, which has delayed some feature improvements — including this one.
It’s definitely not a matter of us not caring. We genuinely value your input, even if we’re not always able to implement everything as quickly as we would like.
Thank you for continuing to share your feedback — it really does help us improve the platform.
Tradermoe
Feb 25
I appreciate your response, but at the same time I have asked for this multiple times over a year or so. I understand finding and fixing bugs are not easy, but at the same time you guys keep coming out with new features. I just posted a new post showing the 1 hour time frame is different than the 4 hour and 5 minute time frames. How am I supposed to rely on that? I don’t know what to believe, but then next month we will probably hear about new features. I have asked for many things to be fixed and have spent many hours sending videos and detailed messages only to hear we will fix it, but they don’t get fixed.
Serhii S.
Feb 25
Thank you for your honest feedback — I truly understand your frustration.
Regarding the timeframe issue (1H vs 4H / 5M), I’ve replied in the other ticket. At the moment, it’s not fully clear what exactly is causing the discrepancy, so I’ve asked a few clarifying questions there to better understand the situation.
Also, just to let you know — the entire month of March is dedicated to bug fixing and stability improvements. Our focus right now is on resolving existing issues rather than releasing new features.
We really appreciate the time and effort you’ve put into reporting these problems.
Oleksandr Tsedryk
Mar 14
It seems that we have fixed this problem, and we have added more logs to understand such things better if such candles inconsistency happens again