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Time is off by 6 hours

Bug Reports

Hello,

On all my charts, across a few instruments (Gold futures, NAS100, ES) the time is off by 6 hours on the chart - candles that should appear at 11:00 at UTC-4 show up at 05:00 UTC-4 on the chart. To work around this, I have to set the time to UTC+2, which throws news completely off the spot.

How does this impact your experience?
Posted by Sam . ·
2 comments

Comments2

  • Serhii S.

    Team•

    Oct 21, 2025

    Hi @User , thanks for reporting this and for providing the detailed description and screenshots. I've forwarded all the information to our developers to investigate the issues.
    We appreciate your patience.

  • Sam .

    •

    Oct 21, 2025

    Another example on GOLD

    Here the timezone is set to UTC+2, and here it shows the candles at the right spot, i.e. it says 10:00 on that candle, and it happened at 10:00 UTC-4 on other platforms.