It looks like the project was deleted. Please share a bit more detail about what you’re seeing on your side so I can understand the issue better.
If possible, send the project name and what happens when you try to load the trading timeframes. We appreciate your patience.
An Anonymous User
•
Jul 22
An Anonymous User
•
Jul 22
An Anonymous User
•
Jul 22
An Anonymous User
•
Jul 22
I have been having this issue for over 3 weeks.
I’ve reached out to support multiple times, and they responded that the developers are working on this, but nothing has been fixed.
I’m upset with the whole experience lately
Serhii S.
Team•
Jul 22
I’m sorry this has been going on for so long, and I understand your frustration. Thank you as well for the video - it’s very helpful.
Let me confirm one detail so we can better understand the cause of the issue: do I understand correctly that you create projects in blind mode, but with the project symbol visible? Also, are you able to create a project in normal mode, and if so, does the same problem happen there?
If you create a new project and the problem appears again, please do not delete that project. It’s important for us that the project remains saved so we can investigate it properly.
Kawakatsu Kentaro
•
Jul 23
do I understand correctly that you create projects in blind mode, but with the project symbol visible? - Yes, when I create the project nomarlly. This happens as well.
Also, are you able to create a project in normal mode, and if so, does the same problem happen there? - Yes.
Serhii S.
Team•
Jul 23
Thank you for confirming.
Our developers are already investigating this issue. We will get back to you today or tomorrow with an update.
Comments8
Serhii S.
Jul 22
Hi @Kawakatsu Kentaro! Thanks for flagging this.
It looks like the project was deleted. Please share a bit more detail about what you’re seeing on your side so I can understand the issue better.
If possible, send the project name and what happens when you try to load the trading timeframes. We appreciate your patience.
An Anonymous User
Jul 22
An Anonymous User
Jul 22
An Anonymous User
Jul 22
An Anonymous User
Jul 22
I have been having this issue for over 3 weeks.
I’ve reached out to support multiple times, and they responded that the developers are working on this, but nothing has been fixed.
I’m upset with the whole experience lately
Serhii S.
Jul 22
I’m sorry this has been going on for so long, and I understand your frustration. Thank you as well for the video - it’s very helpful.
Let me confirm one detail so we can better understand the cause of the issue:
do I understand correctly that you create projects in blind mode, but with the project symbol visible?
Also, are you able to create a project in normal mode, and if so, does the same problem happen there?
If you create a new project and the problem appears again, please do not delete that project. It’s important for us that the project remains saved so we can investigate it properly.
Kawakatsu Kentaro
Jul 23
do I understand correctly that you create projects in blind mode, but with the project symbol visible? - Yes, when I create the project nomarlly. This happens as well.
Also, are you able to create a project in normal mode, and if so, does the same problem happen there? - Yes.
Serhii S.
Jul 23
Thank you for confirming.
Our developers are already investigating this issue.
We will get back to you today or tomorrow with an update.