The screen response is very slow and it is not a good environment to trade at all. Please improve it as soon as possible. Also, when I send a candlestick in units of one upper leg, the current price and the position where the candlestick appears are quite different.
The screen response is very slow and it is not a good environment to trade at all. Please improve it as soon as possible. Also, when I send a candlestick in units of one upper leg, the current price and the position where the candlestick appears are quite different.
- How does this impact your experience?
Comments4
An Anonymous User
May 31, 2025
It seems that the load becomes heavy when you display moving average lines. If you display two or more lines, it becomes heavy.
An Anonymous User
May 30, 2025
For now, here is an image of the delay. You can see that the bar moves after a significant delay after moving the mouse. The image is of the USDJPY 15-minute chart. This can happen with any chart.
I will email you the candlestick chart when the phenomenon occurs again.
Device: dynabook CZ/MWS Processor: 13th Gen Intel(R)Core(TM)i7-1360P OS: Windows11Home 26100.4202 Browser: Google Thank you in advance.
Serhii S.
May 30, 2025
Thanks for sharing the details! However, I can't see the video or image attached—could you please re-attach the video showing the delay? That will help us understand and troubleshoot the issue faster. Appreciate your help!
Serhii S.
May 30, 2025
Hi @User! Thanks for reporting these issues. Could you please send us a link of your project and a short video showing the slow response and candlestick problem? Also, let me know what device, operating system, and browser you're using. This will help us investigate and fix it faster.