Please share a bit more detail on the bugs you're seeing after the update. Which issues are happening, what device/browser you're using, and the exact steps that trigger them would be most helpful.
If possible, please also send screenshots or a short screen recording. That will help us understand the problem faster and address it properly.
An Anonymous User
•
Jun 22
The problem is when i decide to open a trade and i input my percentage gain and percentage loss the dollar amount of the position is not same as percentage.
For example when i input a trade and. tp is 2 % gain after placing the order. the tp increases so much sometimes. 10%, 15%.
Pending order are not triggered even if price reaches that level
The tp,sl and entry lines are not fixed
It Is not moving in sync with chart movement
Serhii S.
Team•
Jun 22
Hi @Mawar Xxx ! Thank you for flagging this.
These sound like serious bugs. Could you please record a short video showing these issues in action - especially the percentage gain/loss mismatch, pending orders not triggering, and the TP/SL/entry lines not moving in sync with the chart?
Once you send the video, I’ll pass it to our developers so they can check these issues properly. We appreciate your patience.
An Anonymous User
•
Jun 22
Am not able to upload a video for some reasons but can pictures do
An Anonymous User
•
Jun 22
An Anonymous User
•
Jun 22
So this is what place on the order panel
An Anonymous User
•
Jun 22
This is how it's reflecting,from my entry in the order panel you can see my risk is 1% and gain is 2%.please fix this bug
Serhii S.
Team•
Jun 22
Hi! Thank you for the screenshots.
I've just passed all the materials along to our developers so they can investigate this and work on a fix. We appreciate your patience.
Serhii S.
Team•
Jun 23
Hi @Mawar Xxx ! Thanks for waiting.
We’ve made some fixes on our side, so please check whether the TP percentage is still changing now.
Also, regarding the pending order not being triggered, please send the exact price you set for the pending order, the type of pending order, and a screenshot from the moment when the pending order was triggered.
We’ll try to figure it out. Thank you for being so patient.
An Anonymous User
•
Jun 23
The position mismatch and order trigger is now working fine, the only unsolved issue is the entry,tp and sl lines not moving together with chart adjustment.
An Anonymous User
•
Jun 23
Serhii S.
Team•
Jun 23
Thank you for the video and the update!
I've just informed our developers about the last issue as well. We appreciate you sending this over.
Comments12
Serhii S.
Jun 22
Hi @Mawar Xxx! Thank you for flagging this.
Please share a bit more detail on the bugs you're seeing after the update. Which issues are happening, what device/browser you're using, and the exact steps that trigger them would be most helpful.
If possible, please also send screenshots or a short screen recording. That will help us understand the problem faster and address it properly.
An Anonymous User
Jun 22
The problem is when i decide to open a trade and i input my percentage gain and percentage loss the dollar amount of the position is not same as percentage.
For example when i input a trade and. tp is 2 % gain after placing the order. the tp increases so much sometimes. 10%, 15%.
Pending order are not triggered even if price reaches that level
The tp,sl and entry lines are not fixed
It Is not moving in sync with chart movement
Serhii S.
Jun 22
Hi @Mawar Xxx ! Thank you for flagging this.
These sound like serious bugs. Could you please record a short video showing these issues in action - especially the percentage gain/loss mismatch, pending orders not triggering, and the TP/SL/entry lines not moving in sync with the chart?
Once you send the video, I’ll pass it to our developers so they can check these issues properly. We appreciate your patience.
An Anonymous User
Jun 22
Am not able to upload a video for some reasons but can pictures do
An Anonymous User
Jun 22
An Anonymous User
Jun 22
So this is what place on the order panel
An Anonymous User
Jun 22
This is how it's reflecting,from my entry in the order panel you can see my risk is 1% and gain is 2%.please fix this bug
Serhii S.
Jun 22
Hi! Thank you for the screenshots.
I've just passed all the materials along to our developers so they can investigate this and work on a fix. We appreciate your patience.
Serhii S.
Jun 23
Hi @Mawar Xxx ! Thanks for waiting.
We’ve made some fixes on our side, so please check whether the TP percentage is still changing now.
Also, regarding the pending order not being triggered, please send the exact price you set for the pending order, the type of pending order, and a screenshot from the moment when the pending order was triggered.
We’ll try to figure it out. Thank you for being so patient.
An Anonymous User
Jun 23
The position mismatch and order trigger is now working fine, the only unsolved issue is the entry,tp and sl lines not moving together with chart adjustment.
An Anonymous User
Jun 23
Serhii S.
Jun 23
Thank you for the video and the update!
I've just informed our developers about the last issue as well.
We appreciate you sending this over.