The issue preventing the use of TP and SL still hasn't been resolved; when will it be fixed? I was told earlier that it would take a few hours. However, it still isn't working. I am still unable to verify the situation. Please provide a clear answer. When I enter a trade and the settlement screen appears on the right, the crosshair sometimes fails to display properly, making it impossible to set the entry line. This crosshair issue persists even when not actively trading; moving the crosshair up and down on the chart causes the dashed crosshair lines to appear intermittently, and zooming in or out causes display glitches. Thank you for your assistance.
I investigated your project, understood the issue, and informed our developers. This was not caused by a technical glitch.
Although the SL and TP lines are not visible on the lower, non-active chart, after you click the "Place Order" button, the SL and TP lines appear on that chart.
We appreciate your patience.
Serhii S.
Team•
Aug 19
In addition to the previous message.
We still can’t reproduce the issue with the crosshair on our side. Could you please record a short video showing the problem as it happens? That will help us see the exact behavior and investigate it further.
Comments2
Serhii S.
Aug 19
Hi @Yujiro , sorry for the inconvenience.
I investigated your project, understood the issue, and informed our developers.
This was not caused by a technical glitch.
Although the SL and TP lines are not visible on the lower, non-active chart, after you click the "Place Order" button, the SL and TP lines appear on that chart.
We appreciate your patience.
Serhii S.
Aug 19
In addition to the previous message.
We still can’t reproduce the issue with the crosshair on our side.
Could you please record a short video showing the problem as it happens?
That will help us see the exact behavior and investigate it further.
We appreciate your help.