Template saving
Getting a template saving error message. I tried to refresh the page to see if the boxes I unchecked would go back, but screen rec had something in the way of the refresh, and I am not able to move it. Here is the video I have
Getting a template saving error message. I tried to refresh the page to see if the boxes I unchecked would go back, but screen rec had something in the way of the refresh, and I am not able to move it. Here is the video I have
Comments20
Serhii S.
May 17, 2025
Hi @Tradermoe1023! Thank you for the bugreport. Please press the F12 (or Ctrl+Shift+I) to open the DevTools window, click the Console tab and then record a video with the bug.
We will be grateful for it, and it will help us understand the cause of the issue.
Tradermoe
May 17, 2025
I tried, but I keep getting “create new project” and “text”
Serhii S.
May 18, 2025
Hi @Tradermoe1023! This appears to be a template issue that our developers have already fixed. Please try logging out and then logging in again to see if the problem persists.
Tradermoe
May 18, 2025
It still gives the error message.
Serhii S.
May 18, 2025
Could you please provide a project link? Please refrain from using it while we investigate the issue. Thank you for your patience.
Tradermoe
May 18, 2025
https://beta.forextester.com/chart?projectId=682342ab0a63aac96d4bb43c&homework=true
Serhii S.
May 19, 2025
Thank you! We will try to investigate your project and determine the cause of the problem. We appreciate your patience.
Serhii S.
May 24, 2025
Hi @Tradermoe1023 Thanks for waiting.
It seems that the error saving the template is related to the fact that you already have a template with the same name: 1HR Bearish.
Tradermoe
May 24, 2025
But that is because I wanted to keep the same name, but change some things with those fib levels. We should be able to keep save something under the same name otherwise there would have to be a lot of names, then delete the old name. Tradingview allows us to save it under the same name.
Serhii S.
May 24, 2025
Thanks for the suggestion! Our developers have made some changes—if you log in again and try saving the template with the same name, you should now get a message asking if you want to replace the existing template. This should help keep things organized without needing lots of new names. Give it a try and let me know if it works for you!
Tradermoe
May 24, 2025
Thank you!!
Tradermoe
May 24, 2025
It did not work. I made a video, but before I saved it I closed it, and now when I click on settings nothing happens. I sent an email with the video as my name shows up in the box still.
Serhii S.
May 24, 2025
Thanks for sending the video—we got it! Could you please try opening your project in another browser like Chrome, Edge, or Firefox and see if the same issue happens? This will help us figure out what's going on. Let me know what you find!
Tradermoe
May 24, 2025
I do not have those browsers, but I do have Safari and Brave. I was able to get into the settings, but not save the template. Here is the video https://screenrec.com/share/m3ePAxgI4Z
Tradermoe
May 24, 2025
I am still unable to access settings on the DuckduckGo browser.
Serhii S.
May 24, 2025
Thanks for letting me know you’re still having trouble with the DuckDuckGo, Safari and Brave
browserі. Our developers will test this out specifically on them to see what’s going on. I’ll update you as soon as we have more info!
Tradermoe
May 24, 2025
Thanks again!!
Tradermoe
May 24, 2025
I refreshed DuckduckGo and I was able to get into settings, but still not letting me save. I sent the video through email.
Serhii S.
May 25, 2025
Thanks for the update and for sending the video—I got it! I’ll have our team take a closer look at what’s happening. I’ll get back to you as soon as we have more info or a workaround. Appreciate your patience!
Tradermoe
May 25, 2025
Thanks