Spread Settings Not Working Properly


I have encountered several issues related to the spread display and settings in Forex Tester Online.
Details of the issues:
No Spread Display for Most Symbols
For the majority of symbols (see Image 1), the spread is shown as zero, even though I expect to see an actual spread.
Manual Spread Setting Has No Effect
When I manually change the spread value, the displayed spread does not update (see Image 2).
Prolonged “Loading Data” After Spread Change
Occasionally, after changing the spread, the platform displays “Loading data” (see Image 3).
The loading process takes a long time and never completes.
Question:
Could you please confirm if these are known bugs in the platform, or if I might be doing something incorrectly?
Attachments:
Image 1 – Example of zero spread on most symbols
Image 2 – Spread value not updating after manual change
Image 3 – “Loading data” issue after changing spread
- How does this impact your experience?
Comments6
Diana Zhoshko
Aug 12, 2025
Hi @User ,
Please share the project link.
Also, just to note: the issue with the spread seems to have occurred for the first time on our side. To help us investigate further, could you please let us know:
What device you're using
Your operating system
Which browser you're working in
JAIJAI LAU
Aug 12, 2025
https://app.forextester.com/chart?projectId=689b177e65555dd975441965&homework=true
https://app.forextester.com/chart?projectId=689b524fb541c94447686d54&homework=true
https://app.forextester.com/chart?projectId=677e75a5fd66fbe510ae62d8&homework=true
I have tested this both on a Windows 10 desktop computer using Google Chrome and on an iPad, but the result is the same. I also noticed that only forex pairs have a spread, but for all forex symbols, the spread is always fixed at 10 — there has never been any floating spread at all.
Diana Zhoshko
Aug 13, 2025
Hi @User ,
Thank you for the links.
We've forwarded your issue to our development team for review.
Once we receive an update or solution, we'll be sure to follow up with you promptly.
JAIJAI LAU
Aug 27, 2025
ANY UPDATE?????
Diana Zhoshko
Aug 28, 2025
Hello JAIJAI,
We sincerely apologize — the bug you reported has not yet been resolved. Our team has reviewed it, but it’s still under investigation.
We understand how frustrating this can be and truly appreciate your patience.
Please rest assured that it remains on our radar, and we’ll keep you updated as soon as progress is made
At the moment, we recommend trying to disable Floating Spread:
Diana Zhoshko
Aug 28, 2025
If all goes smoothly, the release is planned for September 9–10, and we will, of course, include this fixed bug. Fingers crossed it rolls out without a hitch 🤞