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Showing the candles

Bug Reports

I created a project and then used the “GO TO” feature to navigate to the specific date and time. I was on the 1H time frame.
Then, when I play the chart in the 1m time frame, the data disappears.

How does this impact your experience?
Posted by Mohammad Ansari ·
Status: Completed4 comments

Comments4

  • Serhii S. changed status to Completed
    Team•

    Aug 19, 2025

    Pinned

    Hi @User ! Thanks for your patience while we looked into this.

    The issue with the candles disappearing should now be resolved.
    Let me know if you run into any other problems.

  • Serhii S.

    Team•

    Jul 31, 2025

    Hi @User Thanks for reporting this bug and for providing the screenshot. This is definitely not the intended behavior. I've passed this along to our developers, and they are looking into it now. We'll get it fixed as soon as possible.

  • Roman Fedorov

    •

    Jul 31, 2025

    Hi @User . Please, clean cache and cookies in browser and try again. If it won't help - try in other browser.

    • Mohammad Ansari

      •

      Jul 31, 2025

      Hi @Roman Fedorov
      Tnx for your help. I tried, but it did not work. The issue is in the 1m and 5m time frames.