-After adding the screenshot to the journal, press Ctrl+S to save.
-Close and reopen the project, then check if the screenshot is still there.
If it still disappears after saving, please record a short video showing the steps and the bug. That will help the developers reproduce and fix the issue more quickly.
An Anonymous User
•
Jul 1
Hi Diana,
Yesterday, I added screenshots to my journal and pressed Ctrl + S to save them. Everything appeared to save successfully. However, when I opened the project today, all of the screenshots were gone.
This has actually been happening since last month, across different projects.
Unfortunately, I wasn't able to record a video, but these are the exact steps I followed:
Click a trade in the journal.
When the trade details appear in the right pane, click "Make Screenshot."
Wait for the screenshot to appear in the journal.
Press Ctrl + S to save.
I then wait until the bottom-left notifications say "Journal entry saved" and "Project saved successfully."
After that, I close the journal.
The screenshots are not missing immediately after saving, they only disappear the next day when I reopen the project.
Could you please help me figure out what might be causing this?
AI YING OOI
•
Jul 1
Hi Diana,
Yesterday, I added screenshots to my journal and pressed Ctrl + S to save them. Everything appeared to save successfully. However, when I opened the project today, all of the screenshots were gone.
This has actually been happening since last month, across different projects.
Unfortunately, I wasn't able to record a video, but these are the exact steps I followed:
Click a trade in the journal.
When the trade details appear in the right pane, click "Make Screenshot."
Wait for the screenshot to appear in the journal.
Press Ctrl + S to save.
I then wait until the bottom-left notifications say "Journal entry saved" and "Project saved successfully."
After that, I close the journal.
The screenshots are not missing immediately after saving, they only disappear the next day when I reopen the project.
Could you please help me figure out what might be causing this?
Diana Zhoshko
Team•
Jul 1
Hi Ai,
Thank you for your detailed description of the issue. We’ll try to reproduce the problem on our side using the exact steps you outlined.
We’ll update you once we have results.
Diana Zhoshko
Team•
Jul 4
Hi Ai,
We noticed that the project you mentioned is currently not accessible.
Could you please let us know if you have another project where you are experiencing the same issue?
This will help us better understand your situation and explore possible solutions.
AI YING OOI
•
Jul 7
yes, the other recent projects that im working on has the same issue.
Comments7
Diana Zhoshko
Jun 29
Hi @AI YING OOI,
Could you please try the following:
-After adding the screenshot to the journal, press Ctrl+S to save.
-Close and reopen the project, then check if the screenshot is still there.
If it still disappears after saving, please record a short video showing the steps and the bug. That will help the developers reproduce and fix the issue more quickly.
An Anonymous User
Jul 1
Hi Diana,
Yesterday, I added screenshots to my journal and pressed Ctrl + S to save them. Everything appeared to save successfully. However, when I opened the project today, all of the screenshots were gone.
This has actually been happening since last month, across different projects.
Unfortunately, I wasn't able to record a video, but these are the exact steps I followed:
Click a trade in the journal.
When the trade details appear in the right pane, click "Make Screenshot."
Wait for the screenshot to appear in the journal.
Press Ctrl + S to save.
I then wait until the bottom-left notifications say "Journal entry saved" and "Project saved successfully."
After that, I close the journal.
The screenshots are not missing immediately after saving, they only disappear the next day when I reopen the project.
Could you please help me figure out what might be causing this?
AI YING OOI
Jul 1
Hi Diana,
Yesterday, I added screenshots to my journal and pressed Ctrl + S to save them. Everything appeared to save successfully. However, when I opened the project today, all of the screenshots were gone.
This has actually been happening since last month, across different projects.
Unfortunately, I wasn't able to record a video, but these are the exact steps I followed:
Click a trade in the journal.
When the trade details appear in the right pane, click "Make Screenshot."
Wait for the screenshot to appear in the journal.
Press Ctrl + S to save.
I then wait until the bottom-left notifications say "Journal entry saved" and "Project saved successfully."
After that, I close the journal.
The screenshots are not missing immediately after saving, they only disappear the next day when I reopen the project.
Could you please help me figure out what might be causing this?
Diana Zhoshko
Jul 1
Hi Ai,
Thank you for your detailed description of the issue. We’ll try to reproduce the problem on our side using the exact steps you outlined.
We’ll update you once we have results.
Diana Zhoshko
Jul 4
Hi Ai,
We noticed that the project you mentioned is currently not accessible.
Could you please let us know if you have another project where you are experiencing the same issue?
This will help us better understand your situation and explore possible solutions.
AI YING OOI
Jul 7
yes, the other recent projects that im working on has the same issue.
Diana Zhoshko
Jul 7
Thanks!