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Screen shots issue.

Bug Reports

A blue blind area appearing on the screenshots which is also changing its position sometimes,

How does this impact your experience?
Posted by Asif Rafiq ·
Status: Completed7 comments

Comments7

  • Asif Rafiq

    •

    Mar 17, 2025

  • Serhii S.

    Team•

    Mar 17, 2025

    Hi @User Thank you for the update. Please press the F12 (or Ctrl+Shift+I) to open the DevTools window, click the Console tab and then record a video of the moment you click the screenshot button. We will be grateful for it, and it will help us understand the cause of the issue.

    • Asif Rafiq

      •

      Mar 17, 2025

      video attached with this thread

  • Asif Rafiq

    •

    Mar 16, 2025

    The blue screen does not appear on FTO itself, it appears only on the screenshot that saved in the downloads folder.

    • Alex Koval (FTO Product Lead)

      •

      Mar 17, 2025

      Thanks for clarification! We will investigate that issue.

  • Oleksii (Support)

    •

    Mar 16, 2025

    Dear @User thank you for reporting the bug. Could you please take a screenshot of the F12 console when the blue area appears?

    • Asif Rafiq

      •

      Mar 17, 2025

      attached