screen freezes
After using the crosshair pointer tool, I can no longer manipulate the chart’s scale or position. The screen freezes - even after switching back to the cursor tool. Only refreshing the browser window temporarily fixes the issue.
- How does this impact your experience?
Comments5
Daryna Vasylieva
Jan 30
Hi @Krzysztof Rozworowski !
Could you please send us to our email support@forestester.com:
-The URL of the project this issue appears in
-A screenshot of your browser console (Press F12 or Ctrl+Shift+i → go to Console tab → take screenshot)
This will help us identify what’s preventing the project from loading.
We’ll check it and get back to you right away.
An Anonymous User
Jan 30
wrong email ? forextester.com i think. will try.
Serhii S.
Feb 1
Hi @Krzysztof Rozworowski! Yes, we received your email and have already informed our developers about the issue.
If it's not too much trouble, could you please record a short video demonstrating the problem? It would be a great help for our team to investigate this further.
Krzysztof Rozworowski
Feb 2
the link to the video demonstrating the issue was already included in my very first email to support. Please let me know if you have trouble accessing it and I’ll be happy to resend it.
Serhii S.
Feb 2
Hi @Krzysztof Rozworowski! Thanks for the clarification.
Our developers have already deployed a fix related to this issue.
Please check how your project is working now and let us know if the problem is resolved.
If the issue is still present, as a temporary workaround, please try disabling the crosshair using Shift + C. This turns off the crosshair, and the freezes should stop.
Thank you for your patience, and we’ll be happy to assist further if needed.