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Repeated errors when downloading charts

以下はご提供いただいた日本語文の英語訳です:


About the USA500

There have been repeated errors when downloading charts.

For swing trading purposes, I conduct backtesting using the 4-hour, daily, weekly, and monthly timeframes.

There are no issues during Japanese daytime hours, but at night (New York time), chart downloads often fail with errors.

There are no problems with minute-based charts like 1-minute and 5-minute, but errors frequently occur especially with the 4-hour and daily timeframes.

I also tested with cryptocurrencies (BTC and SOL) during the same time periods. Although there was a slight delay, no errors occurred and the charts were downloaded successfully.

Similar errors also occur with the SP500.

This is a critical issue because if charts cannot be downloaded properly depending on the time of day, backtesting becomes impossible.
Especially for major instruments like USA500 and SP500, this has a significant impact.

I will continue testing with other instruments and report the results.


必要に応じて、よりフォーマルまたはカジュアルに調整することもできますので、お知らせください。以下はご提供いただいた日本語文の英語訳です:


About the USA500

There have been repeated errors when downloading charts.

For swing trading purposes, I conduct backtesting using the 4-hour, daily, weekly, and monthly timeframes.

There are no issues during Japanese daytime hours, but at night (New York time), chart downloads often fail with errors.

There are no problems with minute-based charts like 1-minute and 5-minute, but errors frequently occur especially with the 4-hour and daily timeframes.

I also tested with cryptocurrencies (BTC and SOL) during the same time periods. Although there was a slight delay, no errors occurred and the charts were downloaded successfully.

Similar errors also occur with the SP500.

This is a critical issue because if charts cannot be downloaded properly depending on the time of day, backtesting becomes impossible.
Especially for major instruments like USA500 and SP500, this has a significant impact.

I will continue testing with other instruments and report the results.


必要に応じて、よりフォーマルまたはカジュアルに調整することもできますので、お知らせください。

How does this impact your experience?
7 comments

Comments7

  • Roman F

    •

    Jul 12, 2025

    hi @User . Send us the link to the project, please.

    • TEDテッド

      •

      Jul 12, 2025

      • Roman F

        •

        Jul 12, 2025

        There’re no issues now with downloading data, please, send us the video of the issue.

        • An Anonymous User

          •

          Jul 13, 2025

        • TEDテッド

          •

          Jul 13, 2025

          Same video.

        • TEDテッド

          •

          Jul 13, 2025

          I submitted a request in a separate bug report, but if the data collection error lies in the tick data, I would like to request that you allow the option to select "1-minute data" just like in the desktop version. Most traders don't need tick data; what matters most is being able to smoothly perform basic operations such as switching timeframes and moving candlesticks forward or backward using data of one-minute intervals or higher. In its current state, where data errors frequently occur, the platform is not practical to use, and there is a significant gap in basic usability compared to the desktop version.

          • Serhii S.

            Team•

            Jul 14, 2025

            @User 様、詳細なご説明とバグレポートへの追加情報のご提供ありがとうございます。ご報告いただいた内容はすべて開発チームに転送し、調査を進めております。

            現在、これらのデータ問題の解決に尽力しております。ご理解とご協力に感謝申し上げます。


            —-
            Dear @User , thank you for the detailed explanation and for providing the additional information in your bug report. I've passed all of it along to our developers for investigation.

            Please know that our team is actively working on resolving these data issues. We appreciate your patience.