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Rendering lag when manually advancing bars

Dear Trading FTO Support Team,

I am contacting you to report a change in the platform's behavior that is significantly affecting my technical analysis workflow.

Recently, I have noticed a performance issue when advancing bars manually. Below are the details comparing the previous and current behavior:

1. Previous Behavior (Expected and Correct)

  • When manually advancing a bar (regardless of the selected timeframe), the bar appeared immediately.

  • When pressing repeatedly and quickly, the platform responded instantly, advancing smoothly according to my keystrokes.

2. Current Behavior (Issue)

  • Bars no longer appear instantly.

  • When pressing the spacebar or using the keyboard shortcut (Shift + →), the bar draws or loads gradually (slowly and progressively), preventing smooth and rapid advancement like it used to.

Additional Details:

  • Affected methods: This occurs when using both the spacebar and the Shift + Right Arrow shortcut.

  • Timeframe: It manifests equally across various timeframes.

I would greatly appreciate it if the technical team could look into whether this inconvenience is due to a recent rendering engine update or a specific performance issue on my account, and how it can be resolved.

I am at your complete disposal should you need any further details, screenshots, or additional testing.

Best regards,

How does this impact your experience?
1 comment

Comments1

  • Serhii S.

    Team•

    Oct 15

    Hi @Luis Lora ! Thank you for the detailed bug report.

    I’ve just forwarded this to our developers for investigation. I appreciate you taking the time to describe the behavior clearly - that’s very helpful.