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Projects frequently fail to load.

Feature Request

Dear Support Team,

I hope this message finds you well.
I am contacting you regarding a malfunction in Forex Tester Online.

Projects frequently fail to load.
Once a project becomes unloadable, a loading spinner remains displayed at the center of the screen indefinitely, and the issue does not improve no matter how many times I try. After this happens, that particular project can never be opened again.

As a result, all accumulated data is lost each time, which makes the software unusable for backtesting purposes.
I would greatly appreciate your prompt assistance in fixing this issue or providing a solution.

How does this impact your experience?
Posted by 唐澤崇之 ·
5 comments

Comments5

  • Diana Zhoshko

    Team•

    Oct 16, 2025

    Hi @User ,

    Could you provide me with the project link? Please don't use it while we investigate the issue. Thank you for your patience.

    • An Anonymous User

      •

      Oct 16, 2025

      Thank you for your prompt reply.

      At present, 7 out of 8 projects cannot be opened. One project can still be opened without any problem. All of them were originally functioning normally, but later became impossible to load.

      This is an extremely critical issue that should never occur in testing software, and I sincerely hope for a prompt resolution. Thank you for your attention.

      URL
      https://app.forextester.com/chart?projectId=68f0628892170bd604e03279 https://app.forextester.com/chart?projectId=68f0611992170bd604e03278 https://app.forextester.com/chart?projectId=68f05fdb92170bd604e03277 https://app.forextester.com/chart?projectId=68f05f7792170bd604e03276 https://app.forextester.com/chart?projectId=68f0569076013fa648ce89be https://app.forextester.com/chart?projectId=68f054cb92170bd604e0326f https://app.forextester.com/chart?projectId=68efc504477a1efd6cb99b27

      • 唐澤崇之

        •

        Oct 16, 2025

        Since I was not logged in at the time, my previous comment appeared as “An Anonymous User.”
        However, I am the original poster of that message.
        This message is written after logging in.

        • Diana Zhoshko

          Team•

          Oct 16, 2025

          Thanks for sharing the details and the links — we’ve forwarded everything to our development team for review.

          They’ll need a bit of time to investigate what might be causing the issues.

          We’ll keep you posted as soon as we have feedback or next steps. Appreciate your patience in the meantime!

        • Diana Zhoshko

          Team•

          Oct 16, 2025

          We’re currently working to push the fix for this issue into the upcoming release. If everything goes smoothly and passes testing, the problem should be resolved for the user once the production version is live.

          However, since the fix touches critical logic, if we don’t have enough time to fully verify it, it will most likely be included in the following release instead.

          In the meantime, we can recommend creating a project using a different data range — that should help avoid the issue temporarily.