Sometimes if my internet connection cuts out, my PnL goes deeply into the negative and results in me being unable to place any new trades. I always have to restart the whole project when this happens.
Hi @User! Thanks for reporting the bug. Your issue is likely related to your account balance reaching zero or going negative. When this happens, it's due to insufficient margin, which prevents you from opening new trades.
Our developers are aware of this issue and, as far as I know, they are working on implementing a feature that will notify users with a warning when their balance is approaching zero.
We appreciate your patience as we work to resolve this, and please feel free to contact us if you have any further questions.
Comments1
Serhii S.
Oct 17, 2024
Hi @User! Thanks for reporting the bug. Your issue is likely related to your account balance reaching zero or going negative. When this happens, it's due to insufficient margin, which prevents you from opening new trades.
Our developers are aware of this issue and, as far as I know, they are working on implementing a feature that will notify users with a warning when their balance is approaching zero.
We appreciate your patience as we work to resolve this, and please feel free to contact us if you have any further questions.