Hi FTO team, the platform feels slow, and I'm having trouble when I change timeframe on a chart, it doesn't load the chart, can you fix and optimize the rig please.
The USD/CAD asset does not load on the 15-minute timeframe
Serhii S.
Team•
Apr 3, 2025
Hi @emaaco_fx Thank you for the screenshot. Please clear the cache and data on the Forex Tester Online page. Here’s how to do it in Chrome:
Open the FTO website in Chrome.
Click the lock icon in the address bar (to the left of the URL).
Select Site settings from the dropdown menu.
Scroll down and click Clear data (or Usage field - Delete data button).
Reload the page.
If this doesn’t help, please press F12 (or Ctrl+Shift+I) and send us a screenshot of the Console tab. So it will be easier for us to understand the cause of the problem. Thank you.
Emmanuel Acosta Ramírez
•
Apr 3, 2025
Hello, do these instructions work the same for the Edge browser?
Serhii S.
Team•
Apr 3, 2025
Hi @emaaco_fx You can try clearing the cache and data for a specific webpage in Microsoft Edge by following these steps:
Open Microsoft Edge and type edge://settings/siteData in the address bar, then press Enter.
Use the Search Cookies box to find the website you want to clear data for.
Click the down arrow next to the website name to expand its details.
Click the trash/bin icon to remove the cache and site data for that specific page.
Let me know if you need more help! 🚀
Emmanuel Acosta Ramírez
•
Apr 3, 2025
Emmanuel Acosta Ramírez
•
Apr 3, 2025
Emmanuel Acosta Ramírez
•
Apr 3, 2025
Emmanuel Acosta Ramírez
•
Apr 3, 2025
Hello, sorry but it didn't work to clear the cache, I'm going to share some screenshots of the console, I hope you can help me
Serhii S.
Team•
Apr 3, 2025
Thank you for the screenshots. Could you please provide a project link? Please refrain from using it while we investigate the issue. Thank you for your patience.
Comments16
Emmanuel Acosta Ramírez
Apr 3, 2025
Emmanuel Acosta Ramírez
Apr 3, 2025
The USD/CAD asset does not load on the 15-minute timeframe
Serhii S.
Apr 3, 2025
Hi @emaaco_fx Thank you for the screenshot. Please clear the cache and data on the Forex Tester Online page.
Here’s how to do it in Chrome:
Open the FTO website in Chrome.
Click the lock icon in the address bar (to the left of the URL).
Select Site settings from the dropdown menu.
Scroll down and click Clear data (or Usage field - Delete data button).
Reload the page.
If this doesn’t help, please press F12 (or Ctrl+Shift+I) and send us a screenshot of the Console tab. So it will be easier for us to understand the cause of the problem. Thank you.
Emmanuel Acosta Ramírez
Apr 3, 2025
Hello, do these instructions work the same for the Edge browser?
Serhii S.
Apr 3, 2025
Hi @emaaco_fx You can try clearing the cache and data for a specific webpage in Microsoft Edge by following these steps:
Open Microsoft Edge and type
edge://settings/siteDatain the address bar, then press Enter.Use the Search Cookies box to find the website you want to clear data for.
Click the down arrow next to the website name to expand its details.
Click the trash/bin icon to remove the cache and site data for that specific page.
Let me know if you need more help! 🚀
Emmanuel Acosta Ramírez
Apr 3, 2025
Emmanuel Acosta Ramírez
Apr 3, 2025
Emmanuel Acosta Ramírez
Apr 3, 2025
Emmanuel Acosta Ramírez
Apr 3, 2025
Hello, sorry but it didn't work to clear the cache, I'm going to share some screenshots of the console, I hope you can help me
Serhii S.
Apr 3, 2025
Thank you for the screenshots. Could you please provide a project link? Please refrain from using it while we investigate the issue. Thank you for your patience.
Emmanuel Acosta Ramírez
Apr 3, 2025
https://app.forextester.com/chart?projectId=67ede9566d5c89e97371b3fc&homework=true
Emmanuel Acosta Ramírez
Apr 3, 2025
Is the link I sent the correct one?
Serhii S.
Apr 3, 2025
Yes, the link is correct. Thank you.
Please refrain from using it while we investigate the issue. Try creating a new project, for example, from April 2018. We appreciate your patience.
Emmanuel Acosta Ramírez
Apr 5, 2025
Hello, can I use it now?, was the problem fixed?
Serhii S.
Apr 5, 2025
Hi @emaaco_fx ! Sorry. Our developers are still working on fixing the problem. We'll let you know as soon as it's resolved. Thanks for your patience!
Oleksii (Support)
Apr 3, 2025
Hello @emaaco_fx thank you for the report. I have transferred this issue to the developer’s team. We will fix it as soon as possible.