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My saved Projects with SPX500 are not loading anymore

Bug Reports

Dear Team,

This is very important. I need to continue my backtesting, however, problems in loading the saved projects seem to be recurrent. It stays in the “loading” mode forever.

I was using Microsoft Edge. Tried several things: logged out and in, cleared the cache, changed to Chrome browser; “open previous”; nothing worked

The projects opening are the only ones using other symbols. All the projects with SPX500 that I have already started are not opening.

I will send the link of one project, but the same issue is applied to all my other projects with SPX500.

How does this impact your experience?
Posted by Luhem Oliveira ·
4 comments

Comments4

  • Serhii S.

    Team•

    Feb 24

    Hi @Luhem Oliveira Thanks for waiting. Our developers have already fixed the bug. Please check your projects. In future, please create new projects using the USA500 symbol, as SPX500 is already deprecated. We appreciate your patience.

    • Luhem Oliveira

      •

      Feb 24

      Dear! Thank you. Now I can open the SPX500 Projects. However, when creating an USA500 Proejct, the spreads are totally unrealistic: very very very big, totally different from previous “SPX500”. I will create a separate ticket, if it helps. See thi 4h chart, for example. Look at the spreads.

      • Serhii S.

        Team•

        Feb 24

        Thank you for the update. I have already informed our developers about the significant spread. In the meantime, please try reducing it as shown in the screenshot below. We appreciate your patience.

  • Serhii S.

    Team•

    Feb 24

    Hello @Luhem Oliveira ,

    Thanks for reaching out and reporting this issue with your SPX500 projects.
    I'm sorry to hear you're experiencing this problem.

    I've asked our developers to investigate this right away.
    We'll let you know as soon as we have an update.