We’ve now passed this case along to our development team for further investigation.
We’ll keep you updated as soon as we receive any feedback or a potential fix.
User
•
Jul 8, 2025
May i know the updates as it’s been almost a day and I still cant backtest this project
Diana Zhoshko
Team•
Jul 8, 2025
Hi @User ,
I completely understand how important it is for you to resume backtesting, especially with the project on hold.
I’ve followed up with the development team again, and I want to be transparent — this issue is quite complex and may take more than a day to resolve.
It involves deeper technical layers that require careful handling to ensure a stable and lasting fix.
While we are trying to solve this,the developers recommend trying a different data range when creating a project.
User
•
Jul 11, 2025
it has been days, may i know the update?
User
•
Jul 14, 2025
Hello, any updates on the progress?
Diana Zhoshko
Team•
Jul 14, 2025
Hi @User ,
Unfortunately, it appears that the damaged data segment may require deeper analysis, and we cannot guarantee a quick fix at this time.
While we continue working on the issue, we kindly suggest using a different data interval to proceed with your testing and avoid further delays.
Serhii S.
Team•
Jul 15, 2025
Hi @User ,
Thank you so much for your patience — and I’m really sorry for the trouble you experienced.
Our developers have completed important work on the backend and have fixed the data-related issues that caused the problem. Everything should now work properly if you create a new project.
Please give it a try, and let me know if anything still doesn’t work as expected — I’ll be here to help!
User
•
Jul 18, 2025
I need all my data back that is why I ask for help on fixing, if not why do I ask for help instead of just create a new project and what if there is still the same issue in the future
Serhii S.
Team•
Jul 20, 2025
Hi @User! I completely understand your frustration, and I'm very sorry for the trouble this has caused.
Investigating your project helped us pinpoint the cause of the missing account history. We're working on a fix that should be released next week, which will prevent this issue from happening again in the future.
Unfortunately, I have to be upfront and let you know that we won't be able to restore the account history that has already been lost. I know this is not the answer you were hoping for, and I'm truly sorry for that.
Comments9
Diana Zhoshko
Jul 7, 2025
Hi @User ,
We’ve now passed this case along to our development team for further investigation.
We’ll keep you updated as soon as we receive any feedback or a potential fix.
User
Jul 8, 2025
May i know the updates as it’s been almost a day and I still cant backtest this project
Diana Zhoshko
Jul 8, 2025
Hi @User ,
I completely understand how important it is for you to resume backtesting, especially with the project on hold.
I’ve followed up with the development team again, and I want to be transparent — this issue is quite complex and may take more than a day to resolve.
It involves deeper technical layers that require careful handling to ensure a stable and lasting fix.
While we are trying to solve this,the developers recommend trying a different data range when creating a project.
User
Jul 11, 2025
it has been days, may i know the update?
User
Jul 14, 2025
Hello, any updates on the progress?
Diana Zhoshko
Jul 14, 2025
Hi @User ,
Unfortunately, it appears that the damaged data segment may require deeper analysis, and we cannot guarantee a quick fix at this time.
While we continue working on the issue, we kindly suggest using a different data interval to proceed with your testing and avoid further delays.
Serhii S.
Jul 15, 2025
Hi @User ,
Thank you so much for your patience — and I’m really sorry for the trouble you experienced.
Our developers have completed important work on the backend and have fixed the data-related issues that caused the problem. Everything should now work properly if you create a new project.
Please give it a try, and let me know if anything still doesn’t work as expected — I’ll be here to help!
User
Jul 18, 2025
I need all my data back that is why I ask for help on fixing, if not why do I ask for help instead of just create a new project and what if there is still the same issue in the future
Serhii S.
Jul 20, 2025
Hi @User! I completely understand your frustration, and I'm very sorry for the trouble this has caused.
Investigating your project helped us pinpoint the cause of the missing account history. We're working on a fix that should be released next week, which will prevent this issue from happening again in the future.
Unfortunately, I have to be upfront and let you know that we won't be able to restore the account history that has already been lost. I know this is not the answer you were hoping for, and I'm truly sorry for that.