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Multiple bugs making everything really slow

Bug Reports

  1. can’t see the history on my chart, tried refreshing and clearing cache/even using another device (project link in field below)

  2. same bug I reported before, the candles stop loading randomly. Your suggestion (change TF, save, refresh) works but it’s 3 very annoying extra steps slowing everything down

  3. on tablet, it’s near impossible to draw as the full page moves (as opposed as only the charts) and the tools seem to do what they want (try drawing a trendline with a ray…)

    Please make this online software actually usable!! I keep dropping the testing cause it’s so frustrating. :(

How does this impact your experience?
Posted by User ·
7 comments

Comments7

  • Diana Zhoshko

    Team•

    Dec 17, 2025

    We reviewed the Counted_bars behavior. In our engine, indicators are recalculated continuously over the visible range, so a persistent ‘counted’ value isn’t maintained. We’ve implemented a reliable incremental approach using the last processed bar marker, which avoids unnecessary recomputation and keeps results accurate.

  • Diana Zhoshko

    Team•

    Dec 17, 2025

    Hi @User ,

    We are glad to inform you that the issue has been fixed. Please check now, the data should be okay.

    • User

      •

      Dec 20, 2025

      Glad to hear! I will be testing during the Xmas holidays - thank you

      • Diana Zhoshko

        Team•

        Dec 22, 2025

        My pleasure)!

  • Diana Zhoshko

    Team•

    Nov 22, 2025

    @User Hi,

    I just wanted to check in regarding the candle loading issue we discussed. We’re still missing a few details that would help us investigate further:

    • Which timeframes (e.g., M1, H1, D1) are most affected?

    • Roughly which date ranges fail to load — recent history, past weeks, or older data?

    • Once we have this information, we’ll be able to narrow down the cause more effectively.

  • Diana Zhoshko

    Team•

    Oct 27, 2025

    @User

    To help us pinpoint the issue more accurately, could you please let us know:

    • Which timeframes (e.g. M1, H1, D1) are most affected by the candle loading problem?

    • Roughly which date ranges or periods fail to load — is it recent history, past weeks, or older data? This will help us narrow down the cause.

      Also, just a heads-up: tablet support isn’t officially available yet, but your feedback has been passed along to the team.

  • Diana Zhoshko

    Team•

    Oct 27, 2025

    Hi @User ,

    Thanks so much for sharing this — I’ve passed your feedback along to the development team so they’re aware.

    I know how frustrating this must feel, especially when it slows you down. We really appreciate you sticking with it and taking the time to report these issues — it truly helps us improve.