multichart symbol properties(float) & commissions do not save
every time i load the project, my float settings and commissions on half of the symbols are still the default settings. changing it will keep it for the session. but after closing the project, some are reverted back to default. only some of the symbols retain the settings
- How does this impact your experience?
Comments7
Serhii S.
May 18, 2025
Hi Thanks for letting us know about the issues with float settings and commissions not saving on some symbols. Could you tell us which specific symbols and currency pairs are having this problem? That will really help us track down what's going wrong!
Sheila Nishimori
May 24, 2025
This project has the following symbols/pairs:
GBPUSD, EURUSD, AUDUSD, NZDUSD, USDCAD, USDJPY
only USDJPY and NZDUSD maintained the spread and commissions settings
video for your reference:
https://www.youtube.com/watch?v=8ulb7vNnbTA
project for your reference:
https://app.forextester.com/chart?projectId=68297aa3c45c378b83f7b874&homework=true
Serhii S.
May 25, 2025
Hi @Sheila Thanks so much for the detailed description, project URL and the video! That helps a lot. Could you let me know what browser, device, and operating system you’re using? I’ll pass your project along to our developers to investigate this issue.
Sheila Nishimori
May 25, 2025
Windows 11 / PC / MS Edge
Linux Mint / PC / MS Edge
Serhii S.
May 26, 2025
Hi @Sheila Thanks for sharing your system info! The issue is most likely due to trying to set a spread value of 0. I recommend setting the spread to at least 1 instead. Can you give that a try and let me know if you run into any issues?
Sheila Nishimori
May 26, 2025
that resolves the issue. however, some brokers/firms offer a spread of 0 in exchange for commission. i can see spread of 1 to be a workaround, but will the devs still fix this to allow zero spread?
Serhii S.
May 27, 2025
Good point, Sheila! Our developers are already working on fixing this bug, so you’ll be able to use a zero spread like with those brokers. There’s a good chance this will be sorted out after the next release in early June. Thanks for bringing it up!