Problem with disappearing drawing tools
As the title states, the drawing tool appears and disappears when zoomed in and out. I have mentioned this as a problem before, but I think it is a rather critical issue for a validation tool, but I wonder if it will be fixed yet.
We receive offers for various discount promotions, but if I may be so presumptuous, we are not looking for better and more advanced services or features. We just want the minimum functionality and a bug-free environment. We are not looking for convenient and innovative features, so if you do not immediately eliminate bugs, unnatural behavior, or difficult-to-use specifications, we will not be able to consider upgrading our plans with any peace of mind. Thank you in advance.
- How does this impact your experience?
Comments1
Serhii S.
Jul 14, 2025
@User こんにちは。詳細なフィードバックをいただき、ありがとうございます。
ズーム時に描画ツールが消えてしまうという問題が発生しており、誠に申し訳ございません。特に、慎重な分析と検証をサポートするツールであるにもかかわらず、このような問題が発生していることは大変ご迷惑をおかけしていることを深く理解しております。
現在、開発者はデータの精度に関連する重大なバグの修正に最優先で取り組んでいます。この描画ツールの問題は既に把握しており、必ず対処いたしますのでご安心ください。皆様のご懸念は真摯に受け止めており、皆様からのフィードバックは、機能追加だけでなく、コア機能の安定性と信頼性の確保にも注力していくための貴重な教訓となります。
皆様の率直なご意見とご辛抱に感謝申し上げます。
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Hi, and thank you for your detailed feedback.
We’re truly sorry for the ongoing issue with the disappearing drawing tools when zooming — and we completely understand how frustrating this must be, especially for a tool that’s meant to support careful analysis and validation.
At the moment, our developers are prioritizing some critical bugs related to data accuracy. However, please rest assured that this drawing tool issue is on our radar and will absolutely be addressed. We take your concerns seriously, and your feedback is a valuable reminder for us to focus not just on adding features, but also on ensuring core functionality is stable and reliable.
Thank you again for your honesty and patience — we appreciate it.