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I'm having trouble because the drawing disappears.

Bug Reports

We reported the same issue seven months ago, yet it still hasn't been fixed. Initially, we accepted it as an unavoidable part of the early development phase and planned to upgrade to a higher-tier paid plan once critical bugs were resolved. But why haven't these fundamental issues been addressed? Under these circumstances, we simply cannot feel comfortable paying for this service. Receiving sales notifications while this remains unresolved is frustrating.UI improvements and new feature additions can come later. I request that critical bugs be addressed promptly. Thank you for your attention.

How does this impact your experience?
Posted by Satoshi ·
1 comment

Comments1

  • Diana Zhoshko

    Team•

    Feb 4

    こんにちは @Satoshi ,


    この度はご不便をおかけし、誠に申し訳ございません。数ヶ月前に報告された問題のため、ご迷惑をおかけしていることは重々承知しております。

    お客様からいただいたメッセージと詳細は技術チームに伝え、問題とご懸念事項を十分把握いたしました。

    これは複雑なバグであり、UIの改善と新機能の実装は継続中ですが、重要な安定性の問題への対応を優先する必要があると認識しております。

    チームから最新情報が届き次第、ご連絡いたします。

    ご理解とご協力に感謝申し上げます。また、状況を分かりやすくご説明いただき、誠にありがとうございます。

    __


    Hi @Satoshi ,

    We’re really sorry for the frustration this issue has caused. I understand how disruptive it is, especially since it was reported several months ago.

    I’ve passed your message and details to the technical team so they’re fully aware of the problem and your concerns.

    This is a complicated bug, and while UI improvements and new features are ongoing, we agree that critical stability issues must be prioritized.

    As soon as I receive an update from the team, I’ll get back to you.

    Thank you for your patience and for taking the time to explain the situation so clearly.