I saved multiple templates during my last session. When I returned, I found the templates I had saved were lost and now I have to re-create them all over again.
I have no prior recording of when i created them but i have recorded a short clip showing there are no templates i had saved earlier.
Diana Zhoshko
Team•
Mar 31
Thanks for the link.
I've forwarded your issue to our development team for review.
Once I receive an update or solution, I'll be sure to follow up with you promptly.
charles kamotho
•
Mar 31
Noted. Thank you.
charles kamotho
•
Mar 31
Hello. I have encountered another issue related to templates. I tried saving a template but the system kept saying that there was an error and couldn’t save the template so I decided to record the screen and share with you. I decided to refresh the page again and all my other templates had been resored. See the video.
Diana Zhoshko
Team•
Mar 31
Thank you, but I can not see the new video yet
charles kamotho
•
Mar 31
Diana Zhoshko
Team•
Mar 31
Received,thanks!
Diana Zhoshko
Team•
Mar 31
It seems that at some point, the template endpoint may have been unavailable, or something on our side didn’t refresh the template list correctly.
The error likely appeared because a template with that name already existed, but you didn`t notice it.
In any case, we’ll be thoroughly testing templates to prevent this from happening again.
Thank you for drawing our attention to it,Charles!
Comments13
Diana Zhoshko
Mar 31
Hi @charles kamotho ,
If you could record a video showing your issue, it would be very helpful.
Also, please send the link to your project.
charles kamotho
Mar 31
https://beta.forextester.com/chart?projectId=69cac519e559feb96bc3521a
charles kamotho
Mar 31
I have no prior recording of when i created them but i have recorded a short clip showing there are no templates i had saved earlier.
Diana Zhoshko
Mar 31
Thanks for the link.
I've forwarded your issue to our development team for review.
Once I receive an update or solution, I'll be sure to follow up with you promptly.
charles kamotho
Mar 31
Noted. Thank you.
charles kamotho
Mar 31
Hello. I have encountered another issue related to templates. I tried saving a template but the system kept saying that there was an error and couldn’t save the template so I decided to record the screen and share with you. I decided to refresh the page again and all my other templates had been resored. See the video.
Diana Zhoshko
Mar 31
Thank you, but I can not see the new video yet
charles kamotho
Mar 31
Diana Zhoshko
Mar 31
Received,thanks!
Diana Zhoshko
Mar 31
It seems that at some point, the template endpoint may have been unavailable, or something on our side didn’t refresh the template list correctly.
The error likely appeared because a template with that name already existed, but you didn`t notice it.
In any case, we’ll be thoroughly testing templates to prevent this from happening again.
Thank you for drawing our attention to it,Charles!
charles kamotho
Mar 31
you’re welcome. Have a great day :)
Diana Zhoshko
Mar 31
Thanks a lot, have a great one 😊
charles kamotho
Mar 31