When testing a strategy with minor modifications, on duplicating the first project and renaming the new copy, the data and analysis of the original project was erased.
@Michael Clarke Sorry. Could you please also check whether the “Start project from the current date” option is enabled in your settings?
An Anonymous User
•
Jul 20
Hi Diana
For some reason I can no longer log into my account at all!
Diana Zhoshko
Team•
Jul 20
Hi Michael,
We can see that your account is attached to this email: mike.clarke.mc21@gmail.com. Could you please confirm which email address you are trying to use to log in?
If you are using the correct email but cannot access your account, it may be due to a forgotten password. In that case, please try resetting your password via the “Forgot Password” option on the login page.
Diana Zhoshko
Team•
Jul 13
Could you please clarify which of your projects is the original and which one is the duplicate? We noticed that both projects on your dashboard have exactly the same name, and this might be the reason for the data loss.
An Anonymous User
•
Jul 20
Unfortunately I can’t as I can’t log on.
Diana Zhoshko
Team•
Jul 13
Hello @Michael Clarke,
I’ve informed our developers about the issue you encountered.
We also greatly appreciate if you could send us a video demonstrating the problem, this will help us investigate more effectively.
Comments6
Diana Zhoshko
Jul 13
@Michael Clarke Sorry. Could you please also check whether the “Start project from the current date” option is enabled in your settings?
An Anonymous User
Jul 20
Hi Diana
For some reason I can no longer log into my account at all!
Diana Zhoshko
Jul 20
Hi Michael,
We can see that your account is attached to this email: mike.clarke.mc21@gmail.com. Could you please confirm which email address you are trying to use to log in?
If you are using the correct email but cannot access your account, it may be due to a forgotten password. In that case, please try resetting your password via the “Forgot Password” option on the login page.
Diana Zhoshko
Jul 13
Could you please clarify which of your projects is the original and which one is the duplicate? We noticed that both projects on your dashboard have exactly the same name, and this might be the reason for the data loss.
An Anonymous User
Jul 20
Unfortunately I can’t as I can’t log on.
Diana Zhoshko
Jul 13
Hello @Michael Clarke,
I’ve informed our developers about the issue you encountered.
We also greatly appreciate if you could send us a video demonstrating the problem, this will help us investigate more effectively.