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loading error

When we change the time

frame, sometimes it loads but doesn't bring up the chart.

3 comments

Comments3

  • Serhii S.

    Team•

    Jun 3

    Hi! Thank you for contacting us.

    I’ve just opened your project on my side, and it works fine.

    Please try opening the project in Chrome. If the same issue happens there too, open the Console tab with Ctrl+Shift+J and send us a screenshot of the errors shown in the Console tab. Thank you.

    • Andrew

      •

      Jun 3

      This happens to me too, intermittently and across multiple projects. If you click retry it always immediately works, so it’s like the system hasn’t realised it’s loaded

      • Serhii S.

        Team•

        Jun 4

        Hi @Andrew! Thank you for sharing this.

        Could you please take a screenshot of the Console tab when this issue occurs? (You can open it with F12 or Ctrl +Shift+J).

        This will help us better understand what’s happening on the system side.