Lag
I'm trying to backtest but it's lagging continuously, especially on higher timeframes. I don't understand why, because the first two days after the purchase it didn't have these problems. Do something please.
- How does this impact your experience?
Comments7
Roman F
May 10, 2025
Hello @User Can you please describe your issue in more detail or add some videos and screenshots?
Kola Xhuljano
May 10, 2025
Serhii S.
May 12, 2025
Hi @User Thank you for the video. Could you please provide a project link? Please refrain from using it while we investigate the issue.
In the meantime, please move the speed slider a few points to the left. This will allow you to achieve a smoother candle formation (without
twitches) and with adequate speed. We appreciate your patience.
Kola Xhuljano
May 12, 2025
https://app.forextester.com/chart?projectId=681f541f0d27baadbe477dc2
It happen in any project, even if I slow down the speed.
Serhii S.
May 12, 2025
Hi @User! Thank you for the project URL. I’ve just forwarded it to our developers for investigating and fixing. I hope that we will be able to find the cause of the problem quickly.
User
May 10, 2025
poort customer service and their support team dont know what theyre doing , ive lost all hope in their sevices
Serhii S.
May 12, 2025
HiI'm really sorry you've had a disappointing experience. I've responded in detail to your concerns here: https://fto.featurebase.app/p/poor-service/comment/682050b0f971e203a97967f7 — please check it out and let me know if there's anything else I can do to help.