It's unusable.
I'm using a gaming PC (not the latest model), so spec-wise it should be fine.
It runs slow. Switching screens causes a timeout-like state? I have to restart every time, which is extremely stressful.
Also, switching to custom candlesticks causes chart glitches, forcing me to restart.
After prolonged use, it slows down and times out?
I tolerated it before, but this time the project data I was testing reset after a timeout.
I don't know the cause—is it the network or the PC?
Honestly, I bought the lifetime license thinking it would work anywhere, but it's sluggish on my laptop and barely functional on my tablet.
I expected performance like Treview, so I'm extremely disappointed.
Frankly, I want to return it.
- How does this impact your experience?
Comments12
Serhii S.
Sep 23, 2025
Hi @User ,
Thank you for sharing these details, and I’m very sorry to hear about your experience.
We definitely want to investigate this further and help you resolve the issues.
I’ve already forwarded your project to our team for further research.
In the meantime, could you please do the following:
Record a short video showing the problems (with the Console tab open in your browser’s developer tools).
Try logging out and back in, clearing cache and site data for the Forex Tester Online page, or testing in a different browser.
Share with us the specifications of your laptop (CPU, RAM, graphics card), as well as your operating system and browser version.
This information will help us identify the root cause as quickly as possible.
If you prefer not to wait and would like a refund instead, please contact us directly at support@forextester.com with your order details, and we’ll process it for you.
Serhii S.
Sep 23, 2025
Thank you again for your patience and for providing all the details. Our developers have already reviewed your project and shared some important insights.
We noticed that your project includes 10 symbols with many indicators attached, as well as several cross pairs that also pull in additional data under the hood. This significantly increases memory and processing load, which explains the performance issues you experienced.
If you don’t need to use all symbols at the same time, we recommend creating separate projects for specific symbols. This will greatly improve speed and stability.
Of course, we will keep optimizing performance on our side, but this adjustment should help you get a smoother experience right away.
ぬぬ
Sep 23, 2025
Thank you for your prompt response and report. Subsequently, I created a new project and attempted it again using two symbols (Gold and Silver). I cannot confirm whether the performance delay has been resolved since I did not use it, but I am reporting that the issue persists.
I'll upload the operation details and video later.
URL:
https://app.forextester.com/chart?projectId=68d2a39598761ee3f2dbc901&homework=true
[deleted]
Sep 23, 2025
[deleted]
Sep 23, 2025
Serhii S.
Sep 23, 2025
Hi @User , thanks for sharing the video.
I took a look, and it seems like you're pointing out the way the candles look back in 2003. The data from that period was a bit different, which is why the candles appear that way. If you scroll to more recent dates, you'll see they look normal.
ぬぬ
Sep 23, 2025
Thank you for checking this. Indeed, moving to the latest bar with the candlestick pattern from 2003 resolved the issue. I apologize for calling it a bug when it was so easily resolved.
Serhii S.
Sep 23, 2025
You’re welcome! No worries at all! I'm glad to hear that everything is working as expected now. Please don't hesitate to reach out if you notice anything else or have any questions in the future. We're always here to help.
Serhii S.
Sep 23, 2025
Hi @User! Thanks for creating a new project to test this and for sharing the link.
I've opened the project on my end, and everything seems to be working correctly—candles are loading and I can switch between timeframes without any issues.
Could you please describe what specific problem you're encountering with this new project? The video you mentioned would also be very helpful for us to see exactly what's happening on your side.
[deleted]
Sep 23, 2025
Serhii S.
Sep 23, 2025
Hi @User ,
Thanks for sharing the videos and reporting this. It's really helpful to see the issue in action.
I've already passed this along to our developers, and they are looking into it. We'll let you know as soon as we have an update.
Serhii S.
Sep 25, 2025
Hi! Could you please re-upload the video showing the hotkey bug? We saw it earlier, but it seems it was deleted, and having it would really help us investigate the issue further.
Thanks a lot for your help!