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Issue with Platform Chart – Freezing Constantly

Feature Request

Dear Support Team,

I would like to report a recurring issue with the platform: the chart frequently freezes or becomes unresponsive, making it difficult to use. This problem affects both trading operations and the overall user experience.

I want to clarify that this is not an issue with my internet connection, as I have verified that it is working correctly. It would be very helpful if you could investigate and resolve this issue to improve the platform’s stability.

I appreciate your prompt attention to this matter and look forward to any updates.

Best regards,
Juan Obregón

How does this impact your experience?
Posted by Juan Obregón ·
1 comment

Comments1

  • Serhii S.

    Team•

    Mar 2, 2025

    Hi @User ! Thanks for reaching out and letting us know about the chart freezing issue.
    Could you please provide a project link? Please refrain from using it while we investigate the issue. I'm going to pass this on to our development team so they can investigate further and improve the platform's stability. If you have any other details or patterns you've noticed about when the freezing happens, feel free to share them. It might help us troubleshoot faster. Thanks for your patience!