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In USDJPY symbol, 4-hour chart after Feb 2025 cannot be displayed.

Bug Reports

In the USDJPY symbol, I am unable to view the 4-hour chart after February 2025. The language setting is English.

How does this impact your experience?
Posted by shinoda (trade) ·
9 comments

Comments9

  • Serhii S.

    Team•

    Jun 20, 2025

    Hi @User! Could you please press F12 (or Ctrl+Shift+I) and send us a screenshot of the Console tab?‍‍ So it will be easier for us to understand the cause of the problem. Thank you.

    • shinoda (trade)

      •

      Jun 23, 2025

      • shinoda (trade)

        •

        Jun 23, 2025

        When I open the 4 hour chart I get an error.

      • Serhii S.

        Team•

        Jun 23, 2025

        Sorry, the Console tab is not visible. Please press F12 (or Ctrl+Shift+I), then click the Console tab. Thank you.

        • shinoda (trade)

          •

          Jun 23, 2025

          I'm using a Mac, is the command key F12?

          • Serhii S.

            Team•

            Jun 23, 2025

            If you use Safari please choose Safari > Settings, click Advanced, then select Show features for web developers.

            • shinoda (trade)

              •

              Jun 23, 2025

              Is this correct?

              • Serhii S.

                Team•

                Jun 23, 2025

                Hi @User , thanks for reaching out.
                Yes, that's correct. I've forwarded this to our developers.

              • Serhii S.

                Team•

                Jul 17, 2025

                Hi @User , thanks for reaching out!

                This issue should be fixed now. Could you please check and let me know if everything is working correctly on your end?