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H4 opening CANDLE on INDEX NOT SOLVED!

Bug Reports

We have almost 2 MONTH and not any evidence on being solved this issue, NAS 100 h4 candle must open at 2am 6am 10 am , as i said before you are adding many non sense thing to FTO but really important since you leave there ……. PRICE AND TIME its all about these two things.

Please try to fix this issue is not posible to backtes this way.

I will write a review on trustpilot as this is not being friendly with users.

And dont ask for screenshots anymore already sent many in similar post asking for this H4 to solve, just do it please

How does this impact your experience?
Posted by Juan gomariz ·
Status: In Progress3 comments

Comments3

  • Serhii S. changed status to In Progress
    Team•

    Jun 10, 2025

    Pinned

    Hi @User, I sincerely apologize for the delay and the frustration this has caused. I understand how critical correct candle times are for backtesting.

    While our developers are working on a permanent fix for this, could you please try creating a new project with the specific time zone you need (e.g., UTC-4), but without selecting the DST option? This should result in the correct H4 candle opening times for now.

    We are actively working on a complete solution for the candle opening issue and appreciate your patience.

  • Roman F

    •

    Jun 10, 2025

    Hi @User . Please, send us the link to the project.

    • Juan gomariz

      •

      Jun 10, 2025

      https://app.forextester.com/chart?projectId=6848604b374a951043dcb2c5

      COME ON GUYS YOU THINK IM IDIOT , ITS FIVETH TIME I POST LINKS

      SAME TOPIC , STILL PERSIST THE PROBLEM! CANDLE H4 OPENING 9AM ITS SHOULD BE 10AM . PLEASE IF YOU TAKE THIS CARRY ON TO THE END CAUSE I HAVE TO EXPLAIN AGAIN AND AGAIN EVERYDAY