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"Go To" session times are wrong

Bug Reports

In every project, the times for NY are 13:00 to 21:00. The info icon says that this is in UTC+0 time, which should be correct: NY is currently in UTC-5, so it would be 8:00 to 16:00. The problem is that on a UTC-5 chart, the time jumps to 13:00 UTC-5 instead of 13:00 UTC+0 = 8:00 UTC-5. Furthermore, I can’t disable those sessions. This applies to the other sessions as well.

How does this impact your experience?
Posted by Sam . ·
2 comments

Comments2

  • Serhii S.

    Team•

    Nov 21, 2025

    Hi @User ! Thank you for reporting this and for the clear explanation — it’s very helpful.

    I’ve passed these issues to our developers so they can investigate the incorrect session time behavior in the Go To function and the problem with disabling sessions. The team is already working on it.

    For now, there is a temporary workaround you can use:

    👉 Create a custom session manually and set the correct opening and closing times.
    Using a custom session will allow you to use the correct session hours until the fix is released. We’ll let you know as soon as everything is resolved.

    Thanks again for helping us improve the platform!

  • Sam .

    •

    Nov 21, 2025

    Oh another thing I just found out, if I create my own custom session and call it “09:30”, I cannot go to the opening time, only the closing time. The bug can be avoided by removing the : from the name of the session.