FTO Freezing and Breaking constantly
In the last few days it has been practically impossible to perform backtesting, even using Chrome or another browser. Please do something urgently. I didn't imagine it would be so difficult to use the platform.
The page is constantly freezing and breaking, generating rework, as the last status was not always saved before the page broke.
Comments7
Andriy Cherniyenko
Apr 24
Dear Customer. Thank you for the bug report. Do you have this problem with all of the projects or only with one of them? How much RAM do you have on your computer and what is the name of the CPU? Do you use any custom indicators or robots in your project?
Please send a link to your project so our developers can investigate this issue.
An Anonymous User
Apr 25
This problem is with all projects.
RAM is 20GB.
I am using only moving averages. No robots.
Diana Zhoshko
Apr 25
Hi,
Please press Ctrl+Shift + J, click the Console tab, and then record a video of the issue.
We will be grateful for it, and it will help us understand the cause of the issue.
In addition, please provide us with the project link and your email.
An Anonymous User
Apr 28
Dears, any news on this? The issue persists, leading the backtest to a high time consuming activity.
Diana Zhoshko
Apr 29
Hi,
Thanks for following up. In our previous message we asked you to share a short console recording of the issue, along with the project link and your email. We haven’t received those details yet, and they’re essential for us to investigate the problem properly.
Could you please provide them so we can move forward?
Luhem Oliveira
Apr 29
Never mind. I cleared site data. Issue resolved for now. You may close this ticket. Thanks for your support.
Diana Zhoshko
Apr 30
Hi @Luhem Oliveira ,
Thanks for the update. We were glad to assist you!