Freezing / Lagging
Hello, I have been using your Forex Tester Online Advanced Back testing Software for the past couple of months. I am very unhappy with it, it freezes and lags a lot of the time making me have to refresh the page, causing my data to rewind to when I last saved.
Just frustrated on how poor the performance is, paying a lifetime deal and spending a large amount of money to use your platform and it can't even complete the bare minimum. I can barely use the platform at this point, not even taking a trade, just analyzing the chart, and it freezes almost every 5 minutes. Hoping you can fix ASAP as it's unusable.
- How does this impact your experience?
Comments3
Serhii S.
Jul 15, 2025
Hi @User ,
I'm truly sorry to hear about the frustrating experience you’ve had with our platform — I completely understand how disappointing this must feel, especially after investing in a lifetime plan. Please accept our sincere apologies.
We take performance issues seriously, and I’d love to get this resolved as quickly as possible for you.
Could you please send me a link to the project where you’re experiencing the freezing and lagging? That will help us investigate more accurately.
In the meantime, here are a few steps that might help reduce the lag:
Clear your browser cache
Reduce the replay speed
Minimize the number of indicators on the chart
After trying these steps, please let me know if the situation improves.
Again, I’m very sorry for the inconvenience — we’ll do everything we can to make things right and improve your experience.
山田慶祐
Jul 15, 2025
https://app.forextester.com/chart?projectId=686f7aeed85b96f47f0a42d3&homework=true
I have tried various possible solutions, such as clearing the cache, but there is no sign of improvement. Please check.
Serhii S.
Jul 15, 2025
Thanks for the project URL. I've asked our developers to investigate your project right away and work on a fix. We appreciate your patience and will let you know as soon as we have an update.