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FREEZE FEW SECONDS UPON ORDER EXECUTUON

Bug Reports

After the order execution, the FTO screen freezes for several seconds and you can’t move the candle forward. Also, the execution confirmation toast stays stuck on screen for ages. It’s basically becoming too slow to use and not a nice experience anymore

How does this impact your experience?
Posted by An Anonymous User ·
3 comments

Comments3

  • Diana Zhoshko

    Team•

    Aug 26

    Hi,

    Thank you for reporting this issue.

    Too help us investigate further, could you please clarify the email address associated with your account and send us a short video showing the freeze, including the Console tab open at the same time?

    The Console tab will allow our developers to see any error messages that appear during the freeze and speed up the troubleshooting process.

    • An Anonymous User

      •

      Aug 26

      Hi, it is self explanatory. Is it possible to remove any confirmation toast after an execution is filled so that the freeze for few seconds disappears and improve the backtesting experience.

      I already send an email and my project raising this issue but is still not fixed and even got since the last few releases and design. It happens to all projects even with a single timeframe and no indicators at all just moving candle forward or backwards several times at some point it freezes to.

      Thank you!

      • Diana Zhoshko

        Team•

        Aug 26

        Thank you for your detailed report. To help us locate your previous email and check the status of this issue, could you please clarify the email address associated with your account?

        Once we have this information, we’ll be able to track your request in our system and provide you with an update.