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Faulty Make Screenshot Feature

Bug Reports

When using a multi-chart layout and using the Make Screenshot feature. The selected chart window shows up obscured by a blue color in some parts in the screenshot

How does this impact your experience?
Posted by Izy Eberendu ·
17 comments

Comments17

  • Andriy Cherniyenko

    Team•

    Jun 7

    Dear @Izy Eberendu . Can you please send this faulty screenshot to us? Or please send a link to this project, we will investigate this issue.

    • Izy Eberendu

      •

      Jun 7

      Similar to this sometimes on the chart on the left if it’s selected

      • Serhii S.

        Team•

        Jun 8

        Hi @Izy Eberendu!
        Thanks for flagging this - I’ve just escalated the issue to our developers.

        Could you also let me know which operating system and browser you’re using? That will help us investigate it properly.

        Thank you.

        • An Anonymous User

          •

          Jun 8

          Normal Google Chrome on Linux(Ubuntu). Maybe I’ll try windows later but I doubt that’s the issue

          • Izy Eberendu

            •

            Jun 8

            This is me sorry forgot I wasn’t logged in

            • Serhii S.

              Team•

              Jun 8

              No problem at all, and thanks for the clarification. I appreciate the info.

              • Izy Eberendu

                •

                Jun 8

                Thanks

                • Serhii S.

                  Team•

                  Jun 8

                  You're welcome. If anything else comes up, just let me know.

        • tatsutrading

          •

          Jun 12

          I face the same issue. I’m using google chrome on window 11.

          • Serhii S.

            Team•

            Jun 14

            Hi! Thanks for confirming.
            Could you please share the project URL where this is happening?

            That will help us look into the issue more directly.

              • Serhii S.

                Team•

                Jun 14

                Hi, thank you for sharing the project URL.

                I’ve just forwarded it to our developers for investigation.
                I’ll let you know as soon as possible once I have an update.

                • Serhii S.

                  Team•

                  Jun 14

                  @tatsutrading Could you also clarify the resolution of your monitor? Thank you.

                  • tatsutrading

                    •

                    Jun 14

                    I’m using ultrawide monitor 21:9 aspect ratio, 3440 × 1440 pixels

                    • Serhii S.

                      Team•

                      Jun 14

                      Thank you for the information! I’ve just informed our developers.