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guys I'm facing a lot of lag on your operator and errors, i can't just start trading freely and switching between time frames or I'm going to have errors or anything, i just want a fix for this issue and i only use two pairs which is MNQ and MES of CME data , i love your app guys but how can i work with it if it's all the time with errors?

How does this impact your experience?
Posted by Dread Tuna ·
3 comments

Comments3

  • Stanislav Voitsekhovskyi

    Team•

    Aug 12

    Hello @Dread Tuna,

    Thank you for reaching out to us.

    I completely understand your frustration. I've already forwarded your report to our developers, and they're looking into the issue.

    While we're investigating, I'd recommend trying Forex Tester Online in Google Chrome or another Chromium-based browser, as these usually provide the most stable experience with the platform.

    Hopefully this will help reduce the lag and errors in the meantime. Thank you for your patience and for letting us know about the issue, we really appreciate your feedback.

    • Dread Tuna

      •

      Aug 13

      I’m using Brave which is chromium browser, i just want to know all variables i need to put in mind to enhance my usage on your system guys, as example I've delete a lot of extensions and clear browsing history that leads to smoother browsing and also for faster usage on your website, so if you guys already share a whole guide that shows how to, i would appreciate it if you guys motion it, if not the it’s really important to. until you guys fix the real issue which is critical on the next update!

      • Stanislav Voitsekhovskyi

        Team•

        Aug 14

        Dear @Dread Tuna,

        We sincerely apologize again for the time you've lost because of this issue.

        We understand that you simply need a working project so you can get back to your work.

        Our developers have prepared a fix for the issue, and it is already available on our beta platform.

        The fix will be released to the official version in a few days.

        If you would like to continue working right now, please follow these steps:

        Register on the Forex Tester Online beta platform using this link:

        https://beta.forextester.com/auth/register

        Open this copy of your project:

        https://beta.forextester.com/chart?projectId=6a7da90ff722a526b3d6f362

        Save the project to your account on the beta platform.

        You should then be able to continue working with the project using the latest fix.

        If you have any problems saving the project to your beta account, please let us know.
        We can copy the project to your beta account for you.

        We are very sorry for the inconvenience and appreciate your patience while our developers work on the issue.