another issue when i put my cursor on left chart is work fine (show on both chart)
however when i move to right chart no crosshair display (on both chart)
Andriy Cherniyenko
Team•
Jul 26
Thank you for the screenshots. What Internet browser are you using? Just in case, please clear website cache in your browser and restart it, does it help?
tatsutrading
•
Jul 26
Chrome. Doesnt help at all :)
Diana Zhoshko
Team•
Jul 27
Hi @tatsutrading ,
I've forwarded your issue to our development team for review.
Once I receive an update or solution, I'll be sure to follow up with you promptly.
Andriy Cherniyenko
Team•
Jul 27
Please try using FTO under Edge or Safari browser until our developers investigate this issue, I hope this will help. And, if possible, can you please record and send a video of these issues? This will be easier for us to see and replicate them. Thank you.
tatsutrading
•
Jul 28
Crosshair Bug
hopefully this helpful
tatsutrading
•
Aug 6
no response?
Serhii S.
Team•
Aug 8
Hi @tatsutrading! Sorry for not responding in time.
Our developers have reproduced the issue and are working on a fix. As soon as we create and test the fix and upload it, we will let you know.
We appreciate your patience.
Diana Zhoshko
Team•
Jul 27
We’ve taken your fix request into work. You can expect it in one of the upcoming releases.
tatsutrading
Jul 26
another issue when i put my cursor on left chart is work fine (show on both chart)
however when i move to right chart no crosshair display (on both chart)
Andriy Cherniyenko
Jul 26
Thank you for the screenshots. What Internet browser are you using? Just in case, please clear website cache in your browser and restart it, does it help?
tatsutrading
Jul 26
Chrome. Doesnt help at all :)
Diana Zhoshko
Jul 27
Hi @tatsutrading ,
I've forwarded your issue to our development team for review.
Once I receive an update or solution, I'll be sure to follow up with you promptly.
Andriy Cherniyenko
Jul 27
Please try using FTO under Edge or Safari browser until our developers investigate this issue, I hope this will help. And, if possible, can you please record and send a video of these issues? This will be easier for us to see and replicate them. Thank you.
tatsutrading
Jul 28
Crosshair Bug
hopefully this helpful
tatsutrading
Aug 6
no response?
Serhii S.
Aug 8
Hi @tatsutrading! Sorry for not responding in time.
Our developers have reproduced the issue and are working on a fix. As soon as we create and test the fix and upload it, we will let you know.
We appreciate your patience.
Diana Zhoshko
Jul 27
We’ve taken your fix request into work. You can expect it in one of the upcoming releases.