Just to clarify, could you please specify what exactly you don’t see on the lower timeframes compared to the higher ones?
This will help us ask our developers to double-check those points more accurately.
An Anonymous User
•
Feb 4
All the information you need is literally in the video. Watch the video.
Diana Zhoshko
Team•
Feb 5
Thank you for the video! It’s a little unclear what exactly the problem is. If it’s not too much trouble, could you briefly describe it in writing? That would really help us understand. If you’d prefer not to, no problem—we’ll still do our best to figure it out.
Diana Zhoshko
Team•
Feb 5
We’ve reviewed the video once again and now have a clear understanding of the issue. At this stage, we’re unable to provide an exact timeline for when it will be fixed.
We sincerely apologize for the inconvenience and appreciate your patience.
Serhii S.
Team•
Feb 5
Hi @Tradermoe, thanks for waiting. We've actually just released a fix for this issue. Could you please check on your end and let me know if everything is working as expected now?
Serhii S.
Team•
Feb 5
Additionally, please try logging out and then logging back in to apply the fix. Thank you.
Tradermoe
•
Feb 5
I logged out and back in, but it is still doing it. I don’t know what that clicking sound is or why it is there when I record. I am guessing it has something to do with my camera.
Serhii S.
Team•
Feb 6
Hi @Tradermoe Thank you for the video.
I’ve just opened your project and the crosshair is on M5 and on higher timeframes the vertical crosshair line is visualized. Please try opening this project in another browser or try clearing the cache of the project page. Does that help?
Comments9
Diana Zhoshko
Feb 4
Hi @Tradermoe ,
Just to clarify, could you please specify what exactly you don’t see on the lower timeframes compared to the higher ones?
This will help us ask our developers to double-check those points more accurately.
An Anonymous User
Feb 4
All the information you need is literally in the video. Watch the video.
Diana Zhoshko
Feb 5
Thank you for the video! It’s a little unclear what exactly the problem is. If it’s not too much trouble, could you briefly describe it in writing? That would really help us understand. If you’d prefer not to, no problem—we’ll still do our best to figure it out.
Diana Zhoshko
Feb 5
We’ve reviewed the video once again and now have a clear understanding of the issue. At this stage, we’re unable to provide an exact timeline for when it will be fixed.
We sincerely apologize for the inconvenience and appreciate your patience.
Serhii S.
Feb 5
Hi @Tradermoe, thanks for waiting.
We've actually just released a fix for this issue.
Could you please check on your end and let me know if everything is working as expected now?
Serhii S.
Feb 5
Additionally, please try logging out and then logging back in to apply the fix. Thank you.
Tradermoe
Feb 5
I logged out and back in, but it is still doing it. I don’t know what that clicking sound is or why it is there when I record. I am guessing it has something to do with my camera.
Serhii S.
Feb 6
Hi @Tradermoe Thank you for the video.
I’ve just opened your project and the crosshair is on M5 and on higher timeframes the vertical crosshair line is visualized. Please try opening this project in another browser or try clearing the cache of the project page. Does that help?
Tradermoe
Feb 6
It is working now.