cloud sync is no longer working
After reviewing for a while, I suddenly found that cloud sync is no longer working. I’m worried about data loss. What should I do?
I tried logging in again on another page, but I still couldn’t restore cloud sync. If I refresh the page again, will the data on this page be lost?
- How does this impact your experience?
Comments5
Serhii S.
Jan 23, 2025
Dear @User,
Thank you for reaching out.
Our developers have not been able to replicate the issue you’re experiencing with cloud sync so far. They are currently investigating what could be causing this problem.
To help us better understand the situation, please provide more details about the actions you performed before the issue occurred. For example:
Did you open or close any orders?
Did you add any objects or items that you haven’t used before?
Did you add any text (such as in the drawing tools or elsewhere)?
Did you perform any actions differently than you normally would, or perhaps add more orders, Graph Tools, indicators, or other elements than usual?
This information will help pinpoint the cause of the issue.
Additionally, we recommend duplicating your project and continuing to work on the new copy to avoid potential data loss.
Please let us know if you encounter any further issues.
We’ll continue working to resolve this as quickly as possible.
Sam
Jan 24, 2025
I don't really know if it's possible to copy all the data after the cloud sync has failed. If I have to say anything special about the operation, I haven't closed the window in about a long time. I would highly recommend that you inform the user in a talk popup window after a sustained cloud sync failure, losing as little data as possible.
Sam
Jan 24, 2025
This is the address of my project：
https://app.forextester.com/chart?projectId=6792ef38f17c21ad8ea784ef
The interface has few indicators and not too many lines，
I'm opening a buy order.
When the order is stopped here, it doesn't synchronize, it was fine before. The bug can be reproduced every time. i believe it's most likely a bug in the data format that is causing your api interface to not parse.
My language of choice is Chinese
Serhii S.
Jan 24, 2025
Thank you for providing all the details. Our team will do its best to identify and resolve the problem immediately. If we need any additional information, we will reach out. Thank you for being so patient!
Serhii S.
Jan 23, 2025
Hi @User! Thank you for reporting the bug.
We are trying to find the cause of the problem.
Please refrain from using your project while we investigate the problem.
We will let you know when we have a result.
Thank you for your patience.