i had already Clear cache & cookies of my browser, not working. Just brought the life time access of product, pretty disappointing.
Serhii S.
Team•
Jul 9, 2025
Hi @User! I'm very sorry to hear you're experiencing this issue right after your purchase. That's definitely not the first impression we want to give.
Could you please provide a link to the project so we can investigate?
I've already reported this to our development team, and we'll work on getting it fixed as soon as possible. In the meantime, could you try creating a new project with a different start date or a different symbol? That might work as a temporary solution.
Hi @User , thanks for providing the project URL. I’ve already sent it to our developers for investigation. We appreciate your patience.
Serhii S.
Team•
Aug 7, 2025
Hi @User , thanks for waiting.
Our developers have looked into this and the issue should now be fixed. Could you please try creating a new project to check if everything is working correctly on your end?
Tsan Kin Lau
•
Jul 9, 2025
this is the pop up message when i press play
Diana Zhoshko
Team•
Jul 9, 2025
Hi @User ,
Please press the F12 (or Ctrl+Shift+I) to open the DevTools window, click the Console tab, and then record a video of the bug. We will be grateful for it, and it will help us understand the cause of the issue.
In addition, please provide us with the project link
Comments11
Tsan Kin Lau
Jul 9, 2025
i had already Clear cache & cookies of my browser, not working. Just brought the life time access of product, pretty disappointing.
Serhii S.
Jul 9, 2025
Hi @User! I'm very sorry to hear you're experiencing this issue right after your purchase. That's definitely not the first impression we want to give.
Could you please provide a link to the project so we can investigate?
I've already reported this to our development team, and we'll work on getting it fixed as soon as possible. In the meantime, could you try creating a new project with a different start date or a different symbol? That might work as a temporary solution.
Tsan Kin Lau
Jul 9, 2025
https://app.forextester.com/chart?projectId=686e29142e7c18b799781d16&homework=true
Serhii S.
Jul 9, 2025
Hi @User , thanks for providing the project URL. I’ve already sent it to our developers for investigation. We appreciate your patience.
Serhii S.
Aug 7, 2025
Hi @User , thanks for waiting.
Our developers have looked into this and the issue should now be fixed.
Could you please try creating a new project to check if everything is working correctly on your end?
Tsan Kin Lau
Jul 9, 2025
this is the pop up message when i press play
Diana Zhoshko
Jul 9, 2025
Hi @User ,
Please press the F12 (or Ctrl+Shift+I) to open the DevTools window, click the Console tab, and then record a video of the bug. We will be grateful for it, and it will help us understand the cause of the issue.
In addition, please provide us with the project link
Tsan Kin Lau
Jul 9, 2025
Tsan Kin Lau
Jul 9, 2025
https://app.forextester.com/chart?projectId=686e29142e7c18b799781d16&homework=true
Diana Zhoshko
Jul 10, 2025
Hi @User ,
Thanks!
We’ve now passed this case along to our development team for further investigation.
We’ll keep you updated as soon as we receive any feedback or a potential fix
Diana Zhoshko
Aug 11, 2025
Hi @User ,
We apologize for the delay.
The issue you reported has been successfully fixed. Please check.