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Can't save text box without it crashing

Bug Reports

The only thing I’ve changed is that I’m using the 8 chart layout. This platform is incredibly buggy

How does this impact your experience?
Posted by Andrew ·
Status: Completed9 comments

Comments9

  • Diana Zhoshko

    Team•

    Aug 24

    Hi @Andrew,

    Please record a short video showing the crash and keep the Console tab open while reproducing it.

    The logs will help us pinpoint the cause and provide a fix.

      • Andrew

        •

        Aug 24

        @Diana Zhoshko it seems to be something to do with the dialogue box. I just tried to change the setting on my fibonacci retracement tool, and it did the same thing.

        • Andrew

          •

          Aug 24

          Another bug when using multiple charts on a layout - the timeframe buttons don’t all work https://docs.google.com/videos/d/1T3--ReI2bLzCxxAnXfvuD8JujDWhOqyHqU_H4JVbT3E/play?usp=sharing

          • Andrew

            •

            Aug 24

            And another bug - clicking ‘Current Only’ on visibility doesn’t show that it’s clicked (i.e. minimise the sidebar) but does actually work - https://docs.google.com/videos/d/1FR4k2dJnGGKII3KmIePQ8wquUVaXRwVEsCZnhAwu26g/play?usp=sharing

            It does it when trying to change a trendline from solid to dashed (I’m assuming it does it in other places too)

            • Diana Zhoshko

              Team•

              Aug 25

              Hi Andrew,

              Thanks a lot for the videos.

              All of your bug reports have been forwarded to our development team. I’ve also reminded them to keep your case among the priority items.

              Thank you for your patience and for helping us improve the software.

              • Andrew

                •

                Aug 25

                @Diana Zhoshko I don’t know if this is a bug or a feature, however in order to do objects, I switch to single chart layout, then add them on (because otherwise it crashes, it’s also a lot laggier on 8x). Then when I switch back to 8x layout, it hasn’t saved any of the drawings - https://docs.google.com/videos/d/13sGu-LdKrZ6ERJmmROAiP8LFcIthpdFJNG21rzPSr-Y/play?usp=sharing

                • Diana Zhoshko

                  Team•

                  Aug 26

                  Hi Andrew,
                  We’re sorry for the inconvenience with the chart layouts. At the moment, our developers have a heavy workload, but I’ve already passed your request and the issue description to them.

                  We’ll get back to you as soon as we have an update from the team.

                • Serhii S.

                  Team•

                  Sep 3

                  Hi @Andrew,

                  Thanks for waiting. Please note that the issues you mentioned here have already been fixed on the FTO beta platform.

                  You already have an account there, so please create a new project on the beta platform and try it there.

                  Thank you.